Customer Service Representative at William Hill (2024-04 – 2025-08)
- Greeting clients with a warm gesture.
- Accepting bets and addressing inquiries from customers.
- Assisting consumers by showing them how to operate betting terminals.
- Developing connections with our clients and offering top-notch customer support.
- Establishing and defining technologies in collaboration with solution architects, developers, and testers, and promoting safer gaming.
- In AI/ML projects, offer components, services, architectures, and solutions that fulfil both unique and common expectations.
- Establish computer programs for AI and ML, including big data sets, and then launch the solution for business purposes.
- Performance, security, and scalability are critical non-functional guidelines that all deliverables must meet.
- Performed duties as a duty manager with shop displays and opening/closing activities as required.
Waitress at ITJL Restaurant (2023-12 – 2024-03)
- Welcoming and seating guests, greeting and answering customers.
- Input orders accurately into the Point of Sale (POS) system, relay any dietary requirements to the kitchen, and deliver food and drinks promptly to customers.
- Address complaints or issues gracefully and efficiently, providing solutions or escalating concerns to a manager when necessary.
- Present the bill to guests at the appropriate time and handle cash or credit transactions accurately, ensuring diners have a positive experience.
- Keep dining areas, service stations, and utensils clean and organized, adhering to health and safety standards and exhibiting excellent customer service.
Warehouse Operative at Premier Exports London Limited (2023-08 – 2023-12)
- Maintain accurate records of stock levels using warehouse management systems.
- Conduct regular inventory checks to ensure stock accuracy and prevent shortages.
- Manage stock rotation to minimize waste, especially perishable items.
- Pick items from storage based on customer orders, ensuring accuracy in quantities and product types and pack orders securely for dispatch using appropriate materials.
- Verify delivery documents to ensure the received goods match the order, reporting any discrepancies.
- Communicate effectively with supervisors regarding stock levels, order statuses, and any issues that arise to achieve operational goals and maintain workflow efficiency.
- Be adaptable to take on various tasks as required, including assisting in other areas of the warehouse or logistics operations.
Senior Software Application Developer at Tax Tech India Pvt. Ltd. (TTI) (2018-10 – 2023-05)
- Design and develop commercial/enterprise web applications.
- Collaborate with different teams, from core application development to integrations and data science.
- Debugging and modifying existing software utilizing best practices and clean coding standards allowed for the adoption of new features and the analysis of software vulnerabilities.
- Applying state-of-the-art technologies, including Visual Basic, SQL, and other relevant languages and frameworks, I developed and implemented my system's user interface, business components and services, and data components and services.
- Participating in technical design meetings by using UML diagrams and object-oriented design principles to ensure consistent product delivery and maintainability.
- Collaborated with testing teams to provide comprehensive training and recommended testing steps, streamlining the testing process and ensuring comprehensive testing.
- Provided valuable insights and feedback to the build and release note process, optimizing deployment efficiency and reducing the risk of operational downtime.
- Delivered patches promptly and efficiently to address urgent customer support issues.
- Complete detailed programming and development tasks for front-end public and internal websites, as well as challenging back-end server code.
- Carry out quality assurance tests to discover errors and optimize usability.
