IT Asset Specialist - AeCom - Piscataway, NJ
(2024-03)
The IT Asset Specialist – Site Inventory supports client's Hardware Asset Management practice and is accountable for supporting IT asset inventory activities in client's locations. The scope of the IT Asset Specialist – Site Inventory role leverages hardware asset lifecycle best practices to ensure effective asset inventory controls are in-use, including timely data updates, hardware reclamation and replacement process adherence, and compliance with asset movement tracking and disposal (ITAD) practices.
- Update ServiceNow, Flexera, Teams/SharePoint, where applicable.
- Execute processes for IT inventory transfers and disposal (ITAD).
- Identify and report potential risks and issues with on-site IT inventory storage practices (physical safety, data safety).
- Coordinate with site and IT resources for inventory movement (site-base resources and 3rd party vendors / partners) Site Data Management.
- Support discovery of site inventory data and maintain accuracy in key IT systems.
- Support inventory reporting, variance reporting.
- Provide inventory optimization and process improvement input/feedback, including standard documentation review and improvement.
Help Desk/Deskside Service - Kenvue - Skillman, NJ
(2023-11 - 2024-02)
Help desk support works with the IT team and will often interact with system and computer users across the company. A Computer Support Assistant will be supporting the Help Desk Support Specialists, who are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage break fix services for laptops and desktops.
- Troubleshoot and resolve software issues; Reimaging computers/hard drives.
- Assist on Incident and Problem management activities.
- Experience-based Windows support and Configuration/imaging Installation environment.
Desktop Support Technician/End user service - Johnson & Johnson - Raritan, NJ
(2022-11 - 2023-09)
Provides consultation to user for all aspect of end-user computing and desktop. Understanding of Microsoft Active Directory familiar with adding, disabling, enabling, deleting users, groups and rest password for user.
- Provide on-Site support to end users on a variety of IT Desktop IT operational related issues.
- Document, track, and monitor problems to ensure timely resolution.
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required desk side service levels.
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk.
- Collaborate with other support groups across global locations to help troubleshoot client issues.
- Support and setup of all onsite and remote users and all associated IT equipment.
- Open and assign tickets and tasks to Tier 2 or Tier 3 teams as needed.
- Assist with new hire setup of both hardware and software access and setup.
- Windows and Mac experience.
- Install PC/Laptops with Windows 10 operating system and other software, add them to the active directory domain using SCCM server.
IT help Desk/ Desktop support Technician - L'Oréal - NJ
(2018-01 - 2022-11)
- Remote troubleshooting and support.
- Assist in developing corporate standards for desktop computer software and hardware.
- Managing and maintaining windows-based updates for all Desktops and laptops.
- Receiving computer, wiping all data and deploying computers.
- Receive computers from Physical security or mailroom and inventory them.
- Wipe computers of all data, return to leasing company and document.
- Wipe computers and prepare them for future deployments.
- Deploy computers to the business users per company standards.
- Basic IT troubleshooting activities and support (Computers, Printers, Wireless, Conference rooms)
- Other IT site support related activities as directed by the IT Supervisor.
- Support for Mac-based systems, with in-depth knowledge of iOS, mobile device support, and technologies.
