Clinical Medical Assistant (Trainee) - MedCerts
(2025-03 - 2026-01)
- Completed a comprehensive, rigorous training program covering both clinical and administrative medical assistant workflows.
- Gained hands-on proficiency in patient preparation, recording vital signs, updating electronic health records (EHR), and assisting with minor clinical procedures.
- Successfully transitioned from formal medical coursework into practical training, preparing for full-time clinical deployment.
Phlebotomist - Grifols - Dothan, AL
(2023-08 - 2024-08)
- Performed venipuncture and collected blood and non-blood specimens (urine, sputum, throat swabs) from patients in a fast-paced clinical setting.
- Ensured proper patient identification, accurate labeling of specimens, and meticulous documentation of all laboratory procedures.
- Maintained strict adherence to infection control protocols, biohazard waste disposal, and OSHA safety standards.
- Utilized extensive knowledge of draw sequences, tube types, additives, and anticoagulants for appropriate specimen collection.
- Processed, prepared, and packaged specimens for transport and reference laboratory dispatch, ensuring timely delivery for analysis.
- Maintained absolute confidentiality of sensitive patient information at all times in compliance with HIPAA regulations.
Access Specialist - Southeast Health - Dothan, AL
(2022-05 - 2023-12)
- Managed patient check-in and discharge processes, obtaining necessary signatures for treatment permissions and insurance reimbursements.
- Collected and verified complex patient billing info, ensuring all pre-authorizations and reimbursement requirements were met prior to treatment.
- Maintained and updated electronic medical records (EMR) with a high degree of speed, accuracy, and compliance.
- Assisted patients and clinical staff with insurance verification issues, charge postings, and financial collections.
Customer Service Representative - Modivcare - Atlanta, GA
(2019-11 - 2022-04)
- Handled inbound and outbound calls assisting members with scheduling, modifying, and canceling non-emergency medical transportation reservations.
- Documented detailed customer and provider concerns within company modules while adhering strictly to privacy guidelines and company policies.
- Maintained up-to-date knowledge of member accounts to resolve inquiries quickly and improve first-call resolution rates.
Correctional Officer - Jackson Correctional Institution - Malone, FL
(2019-10 - 2021-08)
- Enforced facility rules, maintained strict institutional order, and supervised the daily activities of inmates to ensure public and institutional safety.
- Inspected facilities, conducted thorough searches for contraband, and ensured physical structures met rigorous safety and security standards.
- Escorted and transported inmates securely while preparing accurate documentation on conduct and incidents.
Cashier / Customer Service - Cricket Wireless Authorized Dealer - Dothan, AL
(2014-10 - 2019-08)
- Managed incoming calls, assessed customer needs, resolved service inquiries, and generated sales leads to drive new business.
- Processed financial transactions, balanced cash drawers, verified pricing/quantities, and managed exchanges and refunds efficiently.
Caregiver - Private Sitting - Kinsey, AL
(2012-02 - 2018-03)
- Provided dedicated, compassionate in-home care and companionship for senior clients based on customized medical care plans.
- Monitored medication schedules and performance metrics, communicating updates directly with medical professionals to adjust care plans.
- Assisted clients with essential activities of daily living (ADLs), including bathing, grooming, toileting, and safe mobility transfers.
- Coordinated and provided safe transportation to medical appointments, grocery shopping, and community activities.
Payroll Administrator - Tara's Boutique and Customer Care - Montgomery, AL
(2013-04 - 2016-11)
- Managed multi-client payroll processing under tight deadlines, ensuring accurate allocation of tips, remote employee allocations, and multi-state operations.
- Utilized advanced Microsoft Office modules and specialized payroll software to streamline data entry and reporting.
