Shuntay Henderson

Dedicated and customer-focused professional with extensive experience in customer service, healthcare, logistics, and office environments. Strong communication, problem-solving, organization, and interpersonal skills. Experienced in assisting customers, answering questions, handling concerns, maintaining accurate information, and working effectively with teams. Dependable, hardworking, and committed to providing professional and friendly service.

Customer Service / Patient Support - ASCENSION

• Provided professional and courteous assistance to patients, families, visitors, and coworkers.
• Answered questions and helped address concerns in a respectful and professional manner.
• Communicated clearly while helping people find the appropriate information or resources.
• Maintained patience and professionalism when dealing with difficult or sensitive situations.
• Worked with team members to help resolve customer and patient needs.
• Maintained accurate information and followed company procedures.
• Protected confidential information and maintained professional standards.

Receiving Clerk / Customer Service Support - XPO LOGISTICS

• Communicated professionally with customers, drivers, coworkers, and internal departments.
• Assisted with questions and concerns regarding shipments, receiving, orders, and deliveries.
• Maintained accurate information and paid close attention to details.
• Worked with multiple departments to help resolve issues efficiently.
• Handled time-sensitive responsibilities in a fast-paced environment.
• Used problem-solving skills to identify issues and communicate solutions.
• Built positive working relationships through dependable communication and teamwork.

Office Assistant / Customer Service - CRYSTAL PALACE

• Provided friendly and professional customer service to guests, customers, and visitors.
• Answered telephone calls and responded to customer questions and requests.
• Assisted customers with their needs and provided helpful information.
• Handled customer concerns professionally and worked toward appropriate solutions.
• Assisted with office and administrative responsibilities.
• Maintained organized information and records.
• Communicated effectively with customers, coworkers, and management.
• Helped maintain a welcoming and professional environment.

GED (2017)