Shushan Simonyan

Over 15 years of banking experience, with a strong background in the financial industry, including extensive knowledge of banking operations, products, credit processes, and regulatory requirements. Banking professional with expertise in credit administration, QA testing, loan operations, regulatory compliance, and process improvement. Detail-oriented professional with experience in QA testing, credit operations, documentation control, and banking process optimization.

Results-driven banking professional skilled in compliance monitoring, system validation, operational excellence, and credit management. Proven expertise in loan documentation, system testing, regulatory compliance, and banking process enhancement. Experienced in preparing and submitting loan portfolio reports for the Central Bank, ensuring accuracy, completeness, and compliance with regulatory reporting requirements.

Proficient in preparing monthly portfolio, credit, and management reports to support business performance monitoring and regulatory compliance. Excellent multitasking, organizational, and time management skills, with the ability to prioritize tasks effectively and meet deadlines. Strong knowledge of the Software Development Life Cycle (SDLC) and Software Quality Assurance (SQA) methodologies and best practices.

Experienced in creating comprehensive QA documentation, including Test Plans, Test Scenarios, Test Cases, and Requirements Traceability Matrices (RTMs), based on business requirements, functional specifications, and technical design documents.

Receiving Supervisor - Burlington Coat Factory

(2024-07 - 2026-06)

Proactive and results-driven Retail Stocking Team Supervisor with extensive experience partnering with store leadership to ensure efficient daily operations and exceptional customer service.

• Successfully led back-of-house operations, including merchandise receiving, inventory processing, replenishment, and stock flow to the sales floor, while maintaining high standards for accuracy, safety, and operational excellence.
• Supervised, coached, and developed teams of 20+ associates, improving productivity, accuracy, and overall team performance. Coordinated workload planning, staffing, and daily priorities to support business objectives and maintain high service standards.
• Maintained organized inventory, enforced asset protection and safety procedures, and fostered a collaborative work environment. Partnered with store leadership on operational planning and community engagement initiatives that contributed to overall store performance and customer satisfaction.

Team Lead in Receiving Associate - Burlington Coat Factory

(2023-08 - 2024-07)

• Drive associate compliance with company policies and standards
• Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
• Analyze business requirements and functional specifications
• Leading a team of hourly team members
• Co-create strategies with the Store Manager and Team Managers
• Accountability for team productivity results and merchandise protection

Receiving associate - Burlington Coat Factory

(2023-02 - 2023-08)

• Daily tasks include receiving, ticketing, sorting, and moving merchandise into and throughout the store quickly, efficiently, and accurately
• Processed, ticketed, stored, moved, and displayed merchandise
• Performed other tasks as assigned by the manager

Credit Administration Officer, Risk Management Department - Byblos Bank Armenia CJSC

(2008-05 - 2021-09)

• Performed QA testing on new versions of the Bank's system, including updates to loan modules, new product features, and regulatory requirements (e.g., Central Bank directives). Produced detailed reports on test results to ensure system updates met business needs and compliance standards.
• Documented and tracked defects, provided timely feedback to development teams and management, ensuring that corrective actions were taken to maintain system quality and functionality.
• Conducted comprehensive test plans, ensuring the effectiveness and stability of system updates by simulating real-world scenarios and identifying potential issues before deployment.
• Confirmed that credit files complied with the credit procedures and tariffs, credit committee conditions before approval in the system.
• Designed and implemented a complete credit control infrastructure to ensure the continuous existence of adequate tools for identifying credit irregularities in utilization, loan documentation, and collateral.
• Presented new development programs for Credit Administration and other departments.
• Implemented proper maintenance of credit files and safekeeping of original loan documentation of all debtor clients, maintaining their adequacy and timely renewal.
• Prepared debt and overdue insurance/monitoring reports and handled monthly updating of loan classifications, insurance policies, and more.
• Collaborated with the System Administrator to design and implement Risk Mitigation tools within the banking software, optimizing risk management processes through automation of routine tasks and report generation.

Customer Service Specialist - ITB International Trade Bank

(2006-09 - 2008-05)

• Recommended and explained banking services and products to clients based on their individual needs.
• Managed corporate and personal bank accounts, including account openings, closings, transaction oversight, and full account maintenance
• Promoted the bank's products and services, resolved client queries and complaints.

Certificate - Advanced Software Quality Assurance Testing - QA Bootcamp (2023 - 2023)

Certificate - International Financial Reporting Standards (CertIFR) - International Academy of Business in Armenia (2016 - 2016)

Master's Degree - Management - National Academy of Sciences of the Republic of Armenia (2012 - 2012)

Master's Degree - Economics - Academy of Finance, Accounting & Audit of Armenia (2007 - 2007)