Siddarth Gowda

Dedicated and skilled PIM/P360 developer with nearly four years of hands-on experience in Master Data Management, specializing in Informatica PIM360. I am passionate about delivering high-quality, scalable data solutions that effectively align with business objectives. Known for strong communication and problem-solving skills, I adopt a results-driven and innovative approach to every project, consistently striving to exceed expectations.

SOFTWARE ENGINEER at Informatica (2024-08 – Present)

Informatica is a leader in Enterprise Cloud Data Management and provides diverse solutions

• Provide technical support for customer-raised cases, ensuring timely and effective resolution.
• Deliver solutions and clear implementation steps to help customers achieve their specific use cases.
• Debug and resolve issues encountered by customers, escalating complex bugs to product and engineering teams when necessary.
• Collaborate closely with product and engineering teams to address and resolve complex product bugs and issues.
• Document known issues, best practices, and solutions in the internal knowledge base to enhance support efficiency.
• Analyze customer logs and configurations to identify root causes and recommend preventive measures.
• Assist with product upgrades and migrations, ensuring smooth transitions with minimal downtime.
• Contribute to continuous improvement initiatives aimed at enhancing support workflows and case handling processes.
• Manage critical customer issues within SLA timelines while maintaining high customer satisfaction.
• Perform validation and replication of issues in lab environments to provide accurate troubleshooting guidance.

SENIOR ANALYST, INFORMATICA PIM360 at Capgemini (2023-03 – 2024-08)

Capgemini is a global leader in consulting, technology services and digital transformation

• Led the implementation of an automation batch file in Informatica P360, enhancing production monitoring quality and reporting capabilities
• Collaborated with cross-functional teams to gather and document business requirements
• Played a vital role in implementing a new upgraded software system, reducing data processing time by 20%

ANALYST at Capgemini (2021-09 – 2023-03)

Capgemini is a global leader in consulting, technology services and digital transformation

• Orchestrated centralized master data repository using Informatica PIM360
• Led an operations team of 7-8 members
• Executed smooth data migration projects
• Designed and implemented data integration solutions
• Liaised between stakeholders and technical teams
• Monitored and enhanced system performance
• Maintained project documentation
• Conducted training sessions and ongoing user support

B.E in ELECTRONICS AND COMMUNICATION – KS SCHOOL OF ENGINEERING AND MANAGEMENT (2017-08 – 2021-08)