PROFESSIONAL EXPERIENCE
Guayakí Yerba Mate, Venice, CA May 2022 – Present
Executive Assistant to General Counsel and Head of Impact
- Providing support to the general counsel and head of impact
- Handling all logistics for the legal and impact teams including travel arrangements and calendar management
- Managing internal projects including a company-wide Zero-Waste Initiative
- Overseeing external projects such as investment and partner audits
- Trusted with highly confidential information and documentation
- Coordinating the execution of company-wide documentation through DocuSign
- Organizing the legal department by creating trackers to stay on top of upcoming deadlines
- Maintaining the status of our global trademarks and intellectual property
- Ensuring our tax information is accurate and up to date on a global level
- Communicating with external impact and sustainability organization to ensure we are in good standing
- Working with external agencies and coordinating interviews to bring in more talent
- Processing expenses for the legal and impact teams via SAP Concur
- Planning and executing large events by managing invites, catering, security, bartending, etc…
- Providing all required documentation/information for audits and recertifications
- Serving on the Justice, Equity, Diversity, and Inclusion committee
- Serving on the company-wide training/learning committee – GuayakíUniversity
Alo/Bella+Canvas, Beverly Hills, CA August 2021 – April 2022
Executive Assistant/Administrative Lead
- Provided support to multiple executives
- Served as liaison between all executives and their guests
- Managed calendars of all executive team members, scheduled meetings,and provided lunch and coffee orders daily
- Arranged domestic and international travel through SAP Concur; booked flights, hotels, and ground transportation
- Processed expenses and collected, sorted, and distributed mail
- Handled highly confidential clientele and subject matter with professionalism
- Responsible for personal projects, including running errands
- Managed and maintained office with over 300 employees
- Served as team lead across two locations, managing 6 team members; led weekly meetings and discussions
- Created new processes to more efficiently manage office inventory; approved companywide supply orders
- Maintained and approved all office calendar bookings
- Created and distributed companywide email communications
- Placed catering orders and delegated office and facilities requests
- Planned and executed large-scale and exclusive company events; preparedspace for large conferences
WeWork, Beverly Hills, CA August 2020 – August 2021
Community Associate
- Handled general building management duties
- Provided member-facing customer service to set the standard for an excellent member experience to gain a higher membership retention rate
- Retained the highest customer satisfaction rating amongst all WeWork locations in Southern California in two separate locations; increasedcustomer satisfaction rate by over 200%
- Managed relationships with members to maintain high standards of hospitality
- Utilized Salesforce Service Console, Medallia, and proactive check-ins to collect feedback and solve problems
- De-escalated member concerns through mediation and set a standard of positivity in the workplace
- Successfully decommissioned previous building and opened a new location by providing member support
Cross Country Education, Los Angeles, CA February 2019 – August 2020
Operations Specialist
- Managed calendars and answered and directed incoming calls
- Provided excellent customer service over the phone, including de-escalating client concerns
- Created schedules and coordinated meetings between clients and providers
- Collected client data to ensure educational compliance standards were met
- Increased data submissions by 50% by supporting providers to submit on time
- Led customer service trainings and created manuals for new team members
