Sierra Bean

Experienced Executive Assistant with a demonstrated history of working with a variety of C-Suite leaders. Skilled in organization, project management, team leadership, and adaptability.

PROFESSIONAL EXPERIENCE

Guayakí Yerba Mate, Venice, CA​​​​​​​ May 2022 – Present

Executive Assistant to General Counsel and Head of Impact

• Providing support to the general counsel and head of impact
• Handling all logistics for the legal and impact teams including travel arrangements and calendar management
• Managing internal projects including a company-wide Zero-Waste Initiative
• Overseeing external projects such as investment and partner audits
• Trusted with highly confidential information and documentation
• Coordinating the execution of company-wide documentation through DocuSign
• Organizing the legal department by creating trackers to stay on top of upcoming deadlines
• Maintaining the status of our global trademarks and intellectual property
• Ensuring our tax information is accurate and up to date on a global level
• Communicating with external impact and sustainability organization to ensure we are in good standing
• Working with external agencies and coordinating interviews to bring in more talent
• Processing expenses for the legal and impact teams via SAP Concur
• Planning and executing large events by managing invites, catering, security, bartending, etc…
• Providing all required documentation/information for audits and recertifications
• Serving on the Justice, Equity, Diversity, and Inclusion committee
• Serving on the company-wide training/learning committee – GuayakíUniversity

Alo/Bella+Canvas, Beverly Hills, CA​​​​​​​ August 2021 – April 2022

Executive Assistant/Administrative Lead

• Provided support to multiple executives
• Served as liaison between all executives and their guests
• Managed calendars of all executive team members, scheduled meetings,and provided lunch and coffee orders daily
• Arranged domestic and international travel through SAP Concur; booked flights, hotels, and ground transportation
• Processed expenses and collected, sorted, and distributed mail
• Handled highly confidential clientele and subject matter with professionalism
• Responsible for personal projects, including running errands
• Managed and maintained office with over 300 employees
• Served as team lead across two locations, managing 6 team members; led weekly meetings and discussions
• Created new processes to more efficiently manage office inventory; approved companywide supply orders
• Maintained and approved all office calendar bookings
• Created and distributed companywide email communications
• Placed catering orders and delegated office and facilities requests
• Planned and executed large-scale and exclusive company events; preparedspace for large conferences

WeWork, Beverly Hills, CA​​​​​​​​ August 2020 – August 2021

Community Associate

• Handled general building management duties
• Provided member-facing customer service to set the standard for an excellent member experience to gain a higher membership retention rate
• Retained the highest customer satisfaction rating amongst all WeWork locations in Southern California in two separate locations; increasedcustomer satisfaction rate by over 200%
• Managed relationships with members to maintain high standards of hospitality
• Utilized Salesforce Service Console, Medallia, and proactive check-ins to collect feedback and solve problems
• De-escalated member concerns through mediation and set a standard of positivity in the workplace
• Successfully decommissioned previous building and opened a new location by providing member support

Cross Country Education, Los Angeles, CA​​​​​​​ February 2019 – August 2020

Operations Specialist

• Managed calendars and answered and directed incoming calls
• Provided excellent customer service over the phone, including de-escalating client concerns
• Created schedules and coordinated meetings between clients and providers
• Collected client data to ensure educational compliance standards were met
• Increased data submissions by 50% by supporting providers to submit on time
• Led customer service trainings and created manuals for new team members

Bachelor‘s Degree in Sociology from the University of California, Santa Barbara