Overnight Baker (Part-Time) - The Salty Donut
(2025-07)
- Work in a time-sensitive production environment requiring attention to detail and teamwork.
- Maintain food safety, cleanliness, and operational standards.
- Support daily production goals while meeting customer demand.
Stay-at-Home Parent / Part-Time Employment - Stay-at-Home Parent / Part-Time Employment
(2023-03)
- Took a planned career pause while maintaining professional skills through part-time customer service roles.
- Demonstrated strong reliability, scheduling discipline, and multitasking abilities.
Part-Time Team Member - RaceTrac
- Delivered consistent customer service in a high-volume retail environment.
- Assisted customers, processed transactions, and supported daily operations accurately.
Account Manager - ReedTMS Logistics - Tampa, FL
(2021-07 - 2023-03)
- Managed daily outbound communication with customers, dispatchers, and drivers to ensure on-time delivery.
- Maintained accurate documentation across multiple active accounts simultaneously.
- Worked in a fast-paced, metrics-driven environment requiring strong organization and time management.
- Delivered consistent customer updates while resolving issues quickly and professionally.
- Handled 3 accounts that averaged 3-5M per year in revenue
Tier 2 Technical Support Representative - Verizon Connect - Tampa, FL
(2019-07 - 2021-07)
- Handled 15–20 complex inbound calls per day, providing advanced technical support.
- Diagnosed and resolved hardware and software issues.
- Documented cases thoroughly and escalated issues when required.
- Communicated technical information clearly to non-technical customers.
Service Specialist - Microsoft Bing Advertising - Tampa, FL
(2019-01 - 2019-07)
- Assisted customers with advertising campaign setup and account support.
- Maintained organized account documentation and scheduled callbacks.
- Educated customers on optimization strategies and best practices.
Technical Support Representative / Team Lead - BJ's Wholesale Club (Alorica Call Center) - Tampa, FL
(2016-11 - 2019-01)
- Provided inbound technical and customer support for electronics and online purchases.
- Troubleshot device and website-related issues while meeting call center performance metrics.
- Escalated complex issues to corporate teams and documented cases accurately.
- Promoted to team lead role in January 2018, supporting outbound sales and daily workload delegation.
