Sierra Saenz

Adaptable and versatile professional with a broad skill set, adept at thriving in fast-paced environments and managing multiple priorities. Strong communicator with a talent for building relationships and bridging gaps between diverse stakeholders. Eager to contribute innovative ideas and embrace new challenges.

Customer Service Representative at VCA Animal Hospital (2025-05 – Present)

• Responded to customer inquiries via phone, email, and chat, maintaining a response time of under 1 minute.
• Conducted follow-up communications to ensure customer issues were fully resolved.
• Administered vaccines and medications, adhering to veterinary protocols.
• Educated clients on pet wellness, increasing clinic loyalty.
• Maintained detailed patient records, ensuring accuracy and confidentiality.
• Managed appointment schedules, reducing client wait time.

Back Office Manager at Best Buy (2019-09 – 2023-03)

• Led a team of employees, improving productivity and efficiency.
• Trained and mentored new team members, enhancing team performance and morale.
• Coordinated with front office staff to ensure seamless communication and workflow processes.
• Optimized inventory management processes, decreasing stock discrepancies.
• Organized schedules for store meetings, interviews, and events
• Conducted performance evaluations and provided feedback to team members.
• Resolved escalated customer issues

Kaiser School of Allied Health Science