Dental Practice Manager and Operations Leader
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Dental Practice Manager and Operations Leader with nearly a decade of experience in the dental field. Passionate about creating smoother, more efficient systems, improving financial accuracy, documentation creation, insurance processing, OSHA compliance, and staff leadership. Known for strengthening office workflows that support both patient care and business growth.
Office Manager / Operations Lead - Dental by Design & Au Blanc Aesthetics - New Hampshire / Massachusetts
(2024-08)
Oversee daily operations for two comprehensive dental practices in NH and MA under shared ownership. Led full operational rehabilitation addressing fee schedules and negotiations, patient ledgers, aging reports, and employee records. Manually audited all patient accounts, standardized billing workflows, and recovered over $95,000 in outstanding insurance claims.
Manage AR, insurance appeals, payroll, compliance reporting, staff leadership, and financial reconciliation in partnership with accounting. Designed and implemented new patient intake systems, insurance verification workflows, end-of-month reporting, and patient financial contracts. Serve as the primary escalation point for patient concerns and lead daily staff meetings to ensure accountability and operational flow.
Office Manager - Gorham Village Dental - Gorham, Maine
(2023-06 - 2024-08)
Managed all front-office, financial, and administrative operations for a busy general dental practice. Oversaw insurance verification, billing, claims follow-up, payment posting, daily deposits, and month-end patient billing. Ran day sheets and deposit slips, handled patient collections, and resolved insurance claim disputes directly with carriers.
Managed employee and doctor payroll, paid office bills, and maintained accurate financial records. Led scheduling operations to optimize daily flow and production. Oversaw office maintenance, compliance, and licensing requirements.
Coordinated new employee onboarding and served as primary support resource for staff and patient concerns.
Financial Coordinator - Southern Maine Oral & Maxillofacial Surgery
(2018-03 - 2019-06)
Coordinated high-volume scheduling, insurance verification, prior authorizations, CPT/ICD-10 billing, and surgical case presentation. Maintained exceptional accuracy through daily audits and peer review.
Receptionist - Caring Hands of Maine - Ellsworth, Maine
(2016-08 - 2018-02)
Provided front-desk and clinical support in a general and mobile dental practice setting. Greeted and checked in patients, managed scheduling, processed payments, and maintained patient records. Handled insurance submissions and claim follow-up, assisted with x-rays, chairside support, periodontal charting, tray setup, and sterilization. Participated in mobile dental clinics providing care throughout rural and island communities in Maine.
B.S. - Finance - Southern New Hampshire University (2026-06)
