Software Developer - Apple - Roanoke, VA
(2026-06)
Serve as Directly Responsible Individual (DRI) for an internal web platform used to upload, play, score, and review AI voice audio samples across global locales; lead backend infrastructure work building globally-persistent data sync and architecting a planned migration to a cloud-based storage architecture.
- Design and ship full-stack features end-to-end — from React/TypeScript interfaces to backend services and data models — partnering closely with product and design to turn requirements into production-ready software.
- Built an internal React/TypeScript/Tailwind CSS application for scoring and reviewing structured evaluation data, with dynamic export and direct cloud upload integration.
- Serve as an automation developer for the team, scripting and automating build and deployment workflows to cut manual release overhead and speed up delivery cycles.
Lead Developer, Internal Tools & Learning Systems - Apple - Roanoke, VA
(2025-07 - 2026-05)
- Architected and shipped macOS applications in SwiftUI featuring real-time dashboards, animation engines, empathy-based training games, and internal resource portals — used daily across Apple teams.
- Engineered multilingual digital learning modules (EN, JP, KR, CN) including SCORM/BYOC packages, VTT captions, HLS video, and XML-based interactive components; served as primary technical lead for SCORM debugging.
- Built content-creation pipelines that localized training materials across 4 languages, cutting delivery time and improving accessibility at scale.
- Designed icons, UI kits, animations, and app identities aligned with Apple's Human Interface Guidelines, and produced/captioned training videos in Final Cut Pro for global distribution.
AppleCare Mentor | Curator T2 - Apple - Roanoke, VA
(2021-02 - 2025-07)
- Independently developed a full STEM mentoring app in SwiftUI — animated tile interfaces, empathy-based mini-games, and real-time coaching metrics.
- Created custom internal branding — logos, icons, and presentation templates — adopted across departments.
- Produced weekly live presentations and coached advisors on emotional intelligence, active listening, and communication through a self-designed curriculum.
Pro Services Support Advisor (T1–T2) - Apple - Roanoke, VA
(2014-07 - 2021-02)
- Used internal macOS/iOS diagnostic tools across thousands of support cases — driving award-winning resolution scores.
- Documented clear, user-friendly technical resolutions, contributing to an internal knowledge base used by other advisors.
- Facilitated peer 'art of the call' training circles focused on tone, empathy, and technical clarity.
Operations Manager / Designer / Audio Engineer - Press Record LLC
(2007-04 - 2021-01)
- Directed creative campaigns and maintained visual/audio brand identity across multiple platforms.
- Designed album covers, branding materials, and promotional assets for recording artists and advertising agencies.
- Mixed and mastered audio using Pro Tools and Logic Pro; produced content for local radio and large ad agencies.
