Sales Associate at PKJ International LLC (2022-02 – Present)
Sales and order management role involving vendor research, shipment tracking, and warehouse operations.
- Research vendors and place product orders, ensuring timely and accurate fulfillment.
- Track shipments, proactively resolving issues to ensure on-time delivery.
- Create, manage, and track sales orders, ensuring proper processing and customer satisfaction.
- Manage vendor accounts, maintain up-to-date information, and oversee transaction history.
- Create and manage purchase orders for products/services from suppliers, ensuring accurate order fulfillment.
- Record and track bills from vendors, ensuring timely payment schedules.
- Generate and send invoices to clients via QuickBooks, maintaining accurate billing records.
- Operate warehouse equipment, including forklifts and pallet jacks, to efficiently move, organize, and store materials.
Food and Nutrition Staff at CHRISTUS St. Vincent Regional Medical Center (2020-02 – 2021-02)
Food and nutrition support role in a hospital setting focused on inventory management and patient meal service.
- Managed inventory of kitchen supplies and food items, ensuring proper stocking in the dietary room and the hospital unit's fridges.
- Input stock records into Excel for accurate tracking and reporting of inventory levels.
- Followed prescribed procedures for setting up and maintaining hot and cold food tray lines.
- Delivered food trays and dishes to designated rooms in a timely manner.
- Coordinated with hospital staff to address dietary needs and accommodate patient-specific meal requirements.
- Moved and organized food supplies and inventory in the hospital warehouse using a pallet jack.
Customer Service Executive at Al Mulla International Exchange Company (2011-07 – 2017-12)
Customer service and financial transaction processing role at a leading exchange company with 86 branches.
- Collaborated with correspondent banks and service providers to facilitate retail exchange remittance, cash currency exchange, and Western Union global money transfers.
- Processed payments via cash or credit cards, providing accurate receipts and ensuring secure transactions.
- Sorted, counted, and reconciled currency, verifying the total payments received against sales records.
- Managed the secure transportation of cash daily, ensuring all procedures were followed to maintain financial security.
- Assisted the Branch Manager in delivering efficient and prompt customer service, addressing customer inquiries, and resolving issues.
- Coordinated with internal departments to ensure smooth document flow and effective communication for transaction processing.
IT Support Engineer at Muthoot FinCorp Ltd (2005-11 – 2011-01)
IT support and network management role for a major Non-Banking Financial Company with over 3500 branches.
- Provided comprehensive hardware, software, LAN, and WAN support for corporate offices and branches across South India.
- Installed, configured, and managed DNS, DHCP, and WINS servers, ensuring optimal network performance.
- Implemented Internet connection sharing and remote access solutions for seamless connectivity.
- Managed NTFS and Share permissions to ensure secure file access and sharing across the network.
- Installed switches, configured routers, and handled LAN cabling, including cable crimping and network setup.
- Conducted routine LAN management and troubleshooting to maintain stable network operations and minimize downtime.
- Supported internal teams in resolving technical issues and maintaining smooth IT operations across the organization.
Hardware & Network Engineer at Hykon Infotech (2003-06 – 2005-06)
IT support and network infrastructure role specializing in creative, cost-effective IT solutions.
- Provided IT support services to customers by delivering PCs, troubleshooting systems, and setting up networks for clients.
- Installed, configured, and maintained software on customer systems, ensuring smooth and efficient operations.
- Managed and troubleshot hardware and network systems for all branches within the Hykon Group.
- Actively involved in assembling PCs, diagnosing hardware issues, and implementing solutions.
- Designed and implemented both LAN and WAN network infrastructures, ensuring secure and reliable communication across the organization.
- Troubleshoot network issues and performed repairs to minimize downtime and maintain operational efficiency.
Hardware & Network Engineer at Micro Cord Computers (2002-01 – 2003-05)
PC delivery, setup, and technical support role focused on customer systems and network configuration.
- Delivered and set up PCs for customers, providing comprehensive troubleshooting and system support.
- Installed and configured various versions of Windows (95, 98, Me) on customer systems.
- Set up and configured printers and peripheral devices, ensuring proper connectivity and functionality.
- Assisted in network setup and management, providing on-site technical support to ensure seamless operations.
