Siju Kc

Sales Associate at PKJ International LLC (2022-02 – Present)

Sales and order management role involving vendor research, shipment tracking, and warehouse operations.

Research vendors and place product orders, ensuring timely and accurate fulfillment.
Track shipments, proactively resolving issues to ensure on-time delivery.
Create, manage, and track sales orders, ensuring proper processing and customer satisfaction.
Manage vendor accounts, maintain up-to-date information, and oversee transaction history.
Create and manage purchase orders for products/services from suppliers, ensuring accurate order fulfillment.
Record and track bills from vendors, ensuring timely payment schedules.
Generate and send invoices to clients via QuickBooks, maintaining accurate billing records.
Operate warehouse equipment, including forklifts and pallet jacks, to efficiently move, organize, and store materials.

Food and Nutrition Staff at CHRISTUS St. Vincent Regional Medical Center (2020-02 – 2021-02)

Food and nutrition support role in a hospital setting focused on inventory management and patient meal service.

Managed inventory of kitchen supplies and food items, ensuring proper stocking in the dietary room and the hospital unit's fridges.
Input stock records into Excel for accurate tracking and reporting of inventory levels.
Followed prescribed procedures for setting up and maintaining hot and cold food tray lines.
Delivered food trays and dishes to designated rooms in a timely manner.
Coordinated with hospital staff to address dietary needs and accommodate patient-specific meal requirements.
Moved and organized food supplies and inventory in the hospital warehouse using a pallet jack.

Customer Service Executive at Al Mulla International Exchange Company (2011-07 – 2017-12)

Customer service and financial transaction processing role at a leading exchange company with 86 branches.

Collaborated with correspondent banks and service providers to facilitate retail exchange remittance, cash currency exchange, and Western Union global money transfers.
Processed payments via cash or credit cards, providing accurate receipts and ensuring secure transactions.
Sorted, counted, and reconciled currency, verifying the total payments received against sales records.
Managed the secure transportation of cash daily, ensuring all procedures were followed to maintain financial security.
Assisted the Branch Manager in delivering efficient and prompt customer service, addressing customer inquiries, and resolving issues.
Coordinated with internal departments to ensure smooth document flow and effective communication for transaction processing.

IT Support Engineer at Muthoot FinCorp Ltd (2005-11 – 2011-01)

IT support and network management role for a major Non-Banking Financial Company with over 3500 branches.

Provided comprehensive hardware, software, LAN, and WAN support for corporate offices and branches across South India.
Installed, configured, and managed DNS, DHCP, and WINS servers, ensuring optimal network performance.
Implemented Internet connection sharing and remote access solutions for seamless connectivity.
Managed NTFS and Share permissions to ensure secure file access and sharing across the network.
Installed switches, configured routers, and handled LAN cabling, including cable crimping and network setup.
Conducted routine LAN management and troubleshooting to maintain stable network operations and minimize downtime.
Supported internal teams in resolving technical issues and maintaining smooth IT operations across the organization.

Hardware & Network Engineer at Hykon Infotech (2003-06 – 2005-06)

IT support and network infrastructure role specializing in creative, cost-effective IT solutions.

Provided IT support services to customers by delivering PCs, troubleshooting systems, and setting up networks for clients.
Installed, configured, and maintained software on customer systems, ensuring smooth and efficient operations.
Managed and troubleshot hardware and network systems for all branches within the Hykon Group.
Actively involved in assembling PCs, diagnosing hardware issues, and implementing solutions.
Designed and implemented both LAN and WAN network infrastructures, ensuring secure and reliable communication across the organization.
Troubleshoot network issues and performed repairs to minimize downtime and maintain operational efficiency.

Hardware & Network Engineer at Micro Cord Computers (2002-01 – 2003-05)

PC delivery, setup, and technical support role focused on customer systems and network configuration.

Delivered and set up PCs for customers, providing comprehensive troubleshooting and system support.
Installed and configured various versions of Windows (95, 98, Me) on customer systems.
Set up and configured printers and peripheral devices, ensuring proper connectivity and functionality.
Assisted in network setup and management, providing on-site technical support to ensure seamless operations.

Experience