Silva Zuniga

A meaningful long-term service oriented position, within a team-oriented company, where personal qualities and skills, coupled with work experience, will be of significant benefit to both the organization and customers. Performs best in fast-paced environments with exceptional interpersonal and organizational skills. Fast learner with proven dependability, creative problem-solving abilities, and goal-oriented mindset.

Transportation Specialist I at Rocky Mountain Health Care Services (Present)

Responsible for providing transportation services for frail and elderly participants from homes to the Rocky Mountain Health Care Services center and medical appointments. Maintains clean vehicles and performs regular vehicle safety checks.

• Drives vehicles safely utilizing defensive driving skills and assigned routes
• Loads and unloads participants safely following proper policies and procedures
• Escorts participants with safety training and equipment
• Ensures proper securement of participants in vehicles
• Notifies dispatcher of delays and cancellations
• Transports participants to scheduled medical appointments
• Assists participants with tasks in home environment when necessary
• Maintains clean and safe working vehicle environment
• Documents vehicle deficiencies on DVIR and reports safety issues

Driver at Uber/Lyft (2014-07 – Present)

Provide safe, courteous and professional customer service while transporting individuals to various destinations including home, work, entertainment, medical appointments, and school. Maintain 5.0 passenger rating.

• Transport passengers safely and professionally
• Maintain clean vehicle and safe driving standards
• Provide exceptional customer service
• Maintain 5.0 perfect passenger rating

Reservationist at Premiere Global Services (2005 – 2010)

Provided exceptional customer service to internal and external customers. Scheduled and coordinated automated and attended conference calls for clients. Created profiles and addressed client questions and concerns.

• Provide accurate and professional communications
• Schedule and coordinate conference calls
• Create client profiles
• Address client questions and concerns
• Work as team to meet department and company goals

Department Manager at WalMart (2003 – 2004)

Managed major department in store and supervised five associates. Organized department, ensured merchandise was properly labeled and priced, conducted inventory and ordering.

• Manage department operations
• Supervise five associates
• Organize department layout
• Ensure proper merchandise labeling and pricing
• Conduct inventory and order merchandise
• Assist customers with product inquiries

Personnel Supervisor at Schuff Steel Company (2000 – 2002)

Responsible for all phases of personnel management including recruitment, interviews, orientation, discipline, and termination. Managed employee benefits and timekeeping reports.

• Recruit and interview candidates
• Conduct employee orientation
• Handle employee discipline and termination
• Assist with employee benefits administration (Medical, 401k, STD)
• Manage timekeeping and management reports
• Conduct monthly progress evaluations
• Manage travel reduction programs

Human Resource Manager at Zaven Staffing (1999 – 2000)

Developed and maintained database of qualified candidates for job sites. Interviewed and tested applicants, consulted with management on client solicitation.

• Develop candidate database using internet resources
• Interview and test applicants
• Consult and advise branch manager and owner
• Solicit new clients
• Conduct cold calls to generate business
• Perform general office and administration duties

Regional Sales at Alf Staffing Services/Labor Force Inc. (1998 – 1999)

Generated new business through cold calls and on-site visits. Researched leads and visited factory and construction sites. Delivered promotional packages and serviced new accounts.

• Generate new business through cold calls
• Conduct on-site visits to prospects
• Research and act upon leads
• Visit factory and construction sites
• Deliver promotional packages
• Service new accounts

Branch Manager at Alf Staffing Services/Labor Force Inc. (1998 – 1998)

Responsible for meeting weekly quotas, supervising and training employees to staff clients' employment needs. Implemented corporate policies and ensured efficient office operations.

• Meet weekly quotas
• Supervise and train employees
• Staff clients' employment needs
• Implement corporate policies
• Recruit new staff members
• Manage collections, billing, invoicing and payroll

Assistant Manager at Alf Staffing Services/Labor Force Inc. (1997 – 1998)

Assisted branch manager with collections, billing/invoicing, accounts receivable and accounts payable. Conducted service calls and cold calling to clients.

• Manage collections and billing
• Handle invoicing and accounts receivable/payable
• Conduct service calls to clients
• Cold call current and new clients
• Visit clients to verify employee placement match
• Support office coordinator

Coordinator at Alf Staffing Services/Labor Force Inc. (1995 – 1997)

Utilized bilingual skills to fill work orders and match temporary employees with job requirements. Managed client follow-ups, billing, collections, and payroll for 60-100 employees daily.

• Fill incoming work orders using bilingual skills
• Match employee skills to job descriptions
• Follow-up with clients to confirm employee readiness
• Manage billing and invoicing
• Handle collections and credit process
• Provide resumes to clients
• Answer multi-line phones
• Submit bids to prospective clients
• Conduct marketing calls for new business
• Manage payroll for 60-100 employees daily

Social Work – Pikes Peak Community College

Education – Palomar Community College