Simba Nicely

Customer-focused, energetic professional with experience serving customers, families, students, and visitors in fast-paced environments. Known for strong communication, active listening, professionalism, and a genuine willingness to help. Skilled at responding to requests, resolving concerns, coordinating reservations and operational needs, handling confidential information, and following established policies and procedures.

Comfortable working on my feet and staying active throughout the day while also handling documentation, records, and other desk-based responsibilities with accuracy and attention to detail.

Teacher - Brain Builders STEM Education - Tustin, CA

(2026-06)

• Serve as a primary point of contact for students and parents during arrival, departure, and daily program activities, creating a welcoming and organized experience.
• Respond to parent and student questions, requests, schedule changes, and program needs while communicating important information to instructors and staff.
• Stay active throughout the workday by moving between classrooms and activity areas, assisting students, preparing materials, and supporting hands-on STEM, robotics, engineering, and science activities.
• Follow program policies, safety procedures, schedules, and instructor directions while using initiative to address needs and keep activities running smoothly.
• Provide one-on-one support by listening carefully, explaining instructions, answering questions, and helping students complete projects and assignments.
• Handle student concerns and conflicts calmly and professionally while maintaining a safe, positive, and respectful environment.
• Collaborate with instructors and staff to support programs serving approximately 24 students per class while balancing multiple requests and responsibilities.

Vehicle Claims Case Manager - Kia America Corporate Office - Irvine, CA

(2022-02 - 2025-11)

• Served as the primary point of contact for approximately 15 customers daily, guiding them through complex claims while providing clear, professional, and empathetic service.
• Managed multiple customer requests and cases at the same time by tracking progress, documenting interactions, completing required records, and providing timely follow-up through resolution.
• Coordinated rental vehicle reservations and transportation needs with external providers, keeping customers informed of schedules, requirements, and service updates.
• Worked with insurance companies, lenders, rental providers, inspection companies, and other partners to gather information, coordinate operational needs, and resolve customer issues.
• Reviewed, organized, and safeguarded confidential customer information, including identification records, contracts, vehicle titles, payment information, and other sensitive documentation.
• Processed payment and reimbursement documentation accurately while following established procedures and maintaining attention to detail.
• Listened to customers experiencing stressful situations, explained processes clearly, addressed concerns, and worked toward timely and appropriate resolutions.
• Built trust through dependable communication, accurate information, professional follow-through, and consistent customer support from initial report through resolution.

Physical Education Instructor and Athletic Director - Word of Life Christian Academy - Springfield, VA

(2012-09 - 2017-06)

• Maintained an active, hands-on role throughout the school day by moving between classrooms, athletic areas, events, and activity spaces while supporting students and staff.
• Coordinated athletic events and programs by managing schedules, logistics, equipment, staff, volunteers, and participant needs to keep activities organized and on schedule.
• Managed athletic equipment, supplies, and event materials while maintaining organized inventory records and supporting day-to-day operations.
• Assisted parents, students, and visitors by answering questions, providing directions and information, and creating a welcoming and professional environment.
• Supported administrative procedures including student sign-out, parent communication, and accurate information sharing with staff.
• Followed school policies, safety expectations, schedules, and leadership direction while taking initiative to address day-to-day needs.

Church Usher / Guest Services Volunteer - Church Ministry Service - Virginia/California

Over 10 years of ushering and church service experience.

• Welcomed attendees, helped people find seating, answered questions, and assisted guests with practical needs before and during services.
• Provided calm, courteous, and professional assistance while responding to requests and helping services operate in an orderly manner.
• Collected offering plates responsibly and followed church procedures for handling offerings and maintaining an appropriate level of trust and confidentiality.
• Stayed attentive to the environment and took initiative to identify and assist people who needed directions, seating support, or other assistance.

Bachelor of Science - Interdisciplinary Studies - University of Virginia