Line Cook, Cashier at McDonalds (2014-07 – 2015-06)
- Worked in a fast paced environment
- Assisted customers when they ordered food, had questions or complaints
- Helped train new employees
Receptionist at Hillside Care Home (2015-07 – 2016-09)
- Greeted and conversed with patients, visitors, and care providers
- Helped maintain records and appointments
- Answered calls regarding various issues such as payments, appointments, and insurance providers
Intake Coordinator at St. James Home Health (2016-06 – 2019-07)
- Collaborate with cross-functional healthcare professionals to plan and execute treatment
- Assigned patients to appropriate practitioner
- Review documents for accuracy and report any discrepancies to appropriate supervisor
- Correct any errors in medical records according to medical center procedures
- Establish and maintain contact with physician and other medical staff
- Verify patient's identity
- Provide administrative support as needed
- Document and update patient information, physician information, and medical staff information
Sales Representative at Shaw Academy (2020-09 – 2020-11)
- Converted leads to registered students
- Provided customer support to students
- Identified customer challenges and suggested better solutions
- Meet daily and weekly targets
- Daily reporting of sales summary and work done
Shift Manager / Bartender at Episode Hotel (2021-09 – 2022-06)
- Provided support and resources to guests
- Ensured a positive experience to guests of the hotel and customers at bar
- Weekly reporting of all beverages and food to appropriate department
- Daily reporting of guest details summary and work done
- Delivered exceptional client service to customers
- Memorized different menu items and helped guide guests to their ideal experience
- Managed POS and CRM system
- Helped train 20+ new staff to use technical system
Intake Coordinator at Pathways Home Health and Hospice (2022-10 – 2023-06)
- Collaborate with cross-functional healthcare professionals to plan and execute treatment
- Assigned patients to appropriate practitioner
- Review documents for accuracy and report any discrepancies to appropriate supervisor
- Correct any errors in medical records according to medical center procedures
- Establish and maintain contact with physician and other medical staff
- Verify patient's identity
- Provide administrative support as needed
- Document and update patient information, physician information, and medical staff information
- Provide information and support to patients over the phone and email
Lead Intake Coordinator / Scheduler at Triza Home Health Care (2023-07 – 2026-02)
- Collaborate with cross-functional healthcare professionals to plan and execute treatment
- Assigned patients to appropriate practitioner
- Review documents for accuracy and report any discrepancies to appropriate supervisor
- Correct any errors in medical records according to medical center procedures
- Establish and maintain contact with physician and other medical staff
- Verify patient's identity
- Provide administrative support as needed
- Document and update patient information, physician information, and medical staff information
- Provide information and support to patients over the phone and email
- Scheduled visit for clinicians with patients
- Verify clinician visits for payroll
- Assist in TIC Reports
- Process all Durable Medical Equipment orders as prescribed by the clinician (e.g., hospital beds, walkers, oxygen)
- Assist the clinical team with the collection, organization, and uploading of medical records (e.g., face-to-face documents, hospital discharge summaries, lab results) into our electronic system
- Help maintain the accuracy and completeness of patient charts for clinician use and audit readiness
- Serve as a liaison to external facilities to request and follow up on necessary patient documentation
