Sindhu Vunnam

8 Years of overall professional IT experience working in all phases of software life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management and reporting. Hands on experience in Salesforce CPQ and lightning including order management, data security, reports and dashboards. Ability to lead scrum, backlog and refinement sessions with teams to make sure the business requirements are met on time.

Hands on experience on Conga, Sales, Netsuite and developed User stories using JIRA. Handled servicenow tickets along with operations team. Highly motivated technology professional and the ability to understand and grasp the technicality of any project assigned.

Good Inter-personal skills with the ability to learn new technologies. Understand the CRM systems like Salesforce.com with the ability to administer CRM services and other platform capabilities. Ability to support Quality Assurance (QA) and User Acceptance Testing (UAT) for projects that handle critical CRM data.

Ability to build a functional process document that outlines the business workflow specific to projects in and out of CRM. Served as an Assistant Professor with an in-depth knowledge of Distributed database and web technologies for 1 year. Hands on experience in all levels of testing, including performance, functional, integration, system, regression and user acceptance testing.

Develop use cases, user interface specifications, and user requirement specification documents. Worked on External/Internal Quality Assessment, Final Inspection, defect proximity and causal analysis.

Technical Customer Service

Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors. Technically adept in quality assurance and has a good understanding on software development life cycle. Good Analytical, Troubleshooting, Communication and Presentation skills.

Sr.Professional CRM Systems(CPQ dev/BA) - Alteryx - Remote, California

(2022-01)

• Worked on creating new SKU's and handled the projects for smooth deployment.
• Worked on approval rules, delegated approvals, price rules and product rules.
• Created products, bundles, features & options based on the requirement.
• Defined pricing and discounts using salesforce CPQ.
• Worked on CONGA for Order form templates.
• Performed Data Loads using the standard Apex Data Loader to create test data in full copy sandboxes as part of UAT Testing with Business users.
• Closely worked with Deal Desk, billing and revenue teams.
• Have some knowledge on Netsuite and sales order related things.
• Organized meetings with team to check if the business requirements are met.
• Worked on Service now tickets and conducted SKU implementations call.
• Developed user stories in JIRA and assigned them to the team during the scrum call.
• Handled team backlog refinement call and sprint planning sessions.

Salesforce.com CPQ Administrator (Consultant) - Indeed - Austin, Texas

(2020-04 - 2022-02)

• Comprehensive understanding of Standard Case Management Functionality along with Account and Contact management in salesforce.com and its application in the service cloud console.
• Worked on configuring & customizing Orders, Contracts, renewal opportunities & amendments in salesforce CPQ.
• Created products, bundles, features & options based on the requirement.
• Defined product rules, pricing and discounts using salesforce CPQ.
• Defined the data model on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Performed Data Loads using the standard Apex Data Loader to create test data in full copy sandboxes as part of UAT Testing with Business users.
• Created various Reports, Report Folders and Dashboards on the existing Object data to visualize some key indicators to help business analyze the volume of cases created with in a specific time range.
• Created WorkFlows and Approval Processes and executed different actions for specific records that meet the business criteria.
• Created Roll Up Summary, Formula fields and Validation Rules to ensure data is validated and automate business logic conditionally.

Sr Salesforce Administrator - Viavi solutions - Scottsdale, Arizona

(2018-09 - 2020-04)

• Worked on configuring the Salesforce platform.
• Performed data loading using Salesforce Data Loader.
• Created WorkFlows and Approval Processes and executed different actions for specific records that meet the business criteria.
• Worked on lightning environment, Created reports & dashboards for consolidating data based on the business requirement.
• Maintained Organization Wide Defaults, User Role Hierarchy, Data Security, Profiles, and other security aspects of salesforce.com.
• Worked on creating different profiles & Permission sets as needed.
• Automated the process using process builder and worked on flows.
• Created Roll Up Summary, Formula fields and Validation Rules to ensure data is validated and automate business logic conditionally.
• Worked on page layouts, objects, opportunities, case management and email templates.

Salesforce.com CRM Admin (Consultant) - NTT Data Services - Philadelphia, PA

(2014-10 - 2016-04)

• Worked with Business during Joint Application Requirements to finalize BRD (Business Requirement Document).
• Conducted Requirement gathering sessions and Conference Room Pilot (CRP) to analyze if solution design meets customer expectations.
• Prepared and delivered E2E Functional Design Documents for specific Programs following Sales Business processes (Address Validation, Service Availability, Credit Check, Sales Incentive Process, Inventory, Support Requests and Sales orders).
• Performed gap analysis in terms of providing Architecture Recommendations "AS IS" and "TO BE" flows based on long term and short-term needs.
• Worked on various SFDC standard objects such as Accounts, Leads, Contacts, Reports, Dashboard, Opportunity, Contracts, Cases, and Solutions.
• Maintained Organization Wide Defaults, User Role Hierarchy, Data Security, Profiles, and other security aspects of salesforce.com CRM.
• Implemented pick lists, dependent picklists, lookups, Validation Rules and formula fields to custom objects.
• Created Page Layouts, Record Type and Business Processes according to Client needs.
• Imported data into SFDC using Apex Data Loader and Import Wizard.
• Used SOQL to extract data from Salesforce Application.
• Create/edit reports, Report folder and dashboards for wide range of users using native Salesforce.com reporting tool.
• Supported business with UAT of critical business programs ready for launch.

Process Analyst - Tata Consultancy Services - Chennai, INDIA

(2011-12 - 2013-11)

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring level of certainty no other firm can match.

• Determined testing requirements and reviewed scripts for positive and negative use cases, conducted baseline testing and generated reports.
• Analyze business and system requirements, manage development of specifications to create and execute detailed test plans and very bug fixes.
• Analyzed application, system and security errors and escalated issues to developers and verified bug fixes.
• Designed test plans and defined use cases for functional, integration, system and user acceptance testing.
• Attended weekly defect report meetings and presented progress updates.
• Interacted with developers, system engineers, and testing teams to identify applications defects.
• Improved documentation of QA test practices to enhance repeatability, saving time and money, thus encouraging testing standardization and best practices.
• Consistently recognized for excellent problem solving and analytical skills by programmers, project managers and supervisors.

Assistant Professor - Vignan Nirula Institute of Science and Technology - INDIA

(2011-06 - 2012-01)

• Challenged and motivated students through in depth lectures on discussions on distributed databases.
• Lectured and communicated effectively with students from diverse backgrounds.
• Inspired students to translate their academic interests into real world by taking positive actions.
• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
• Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
• Created materials and exercises to illustrate application of course concepts.

Bachelor of Technology (B.Tech) - Information Technology (IT) - JNTU University

High School Diploma - Vignan High School