Pharmacy Technician at North Carolina A&T State University (2024-07 – Present)
Pharmacy Technician
- Located, dispensed, packed, and labeled a prescribed medication for a patient that is then reviewed for accuracy by a pharmacist before dispensed to the patient.
- Answered customer questions/concerns and involved the pharmacists as necessary.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained pharmacy cleanliness by sanitizing and cleaning each shift worked
Cashier at Han-Dee Hugo's (2023-05 – 2023-07)
Cashier
- Provided customer service by acknowledging the customer and identifying needs
- Resolved customer complaints and involved upper-level management as necessary.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained store cleanliness by sanitizing and cleaning each shift worked
Representative at Teleperformance (2022-07 – 2022-08)
Representative
- Connected with customers via phone to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any billing and technical issues
- Noted important information from calls for reporting purposes
- Provided feedback on call issues
Driver License Examiner at Department of Motor Vehicles (2021-05 – 2022-04)
Driver License Examiner
- Substantial knowledge of motor vehicle operators licensing requirements and procedures, North Carolina motor vehicle driving laws, and State and federal mandates/standards for issuing driver licenses and identification cards.
- Ability to maintain sufficient and acceptable security clearances.
- Extensively skilled in retrieving and entering data within a computerized database or system.
- Comprehensive skill and knowledge of the methods used in receiving, accounting and disbursing payments, including knowledge of banking processes.
- Proficiency in Microsoft applications or mainframe databases.
- Substantial experience examining and evaluating information or documents and making determinations based on analysis.
- Substantial experience completing and maintaining records and reports, including financial reporting associated with the collection and disbursement of money.
- Significant experience explaining policy, procedure and laws to a diverse clientele.
- Substantial knowledge of driver licensing laws, rules, policies and regulations in the state of North Carolina.
Sales Associate at Walmart (2019-05 – 2020-12)
Sales Associate
- Provided customer service by acknowledging the customer and identifying needs; provided guidance and support to customer regarding self-service technology; assisted customers with purchasing decisions; located merchandise; resolved customer issues and concerns; and promoted the company's products and services.
- Maintained safety of the facility according to company policies and procedures by conducting safety sweeps and following company standard guidelines; and corrected and reported unsafe situations to management.
- Maintained the sales floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures; identified shrink and damages; and securing fragile and high-shrink merchandise.
- Completed work assignments and priorities by using policies, data, and resources; collaborated with managers, co-workers, customers, and other business partners; identified priorities, deadlines, and expectations; carrying out tasks; communicated progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
- Complied with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Sales Associate at Target (2012-11 – 2019-01)
Sales Associate
- Assisted customers with locating products and checked store systems for merchandise at other sites; Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Acknowledged guests as workload task completed with minimal guest disruption, reviewed sale trends to understand how to prioritize daily workload based on business and guest needs
- Supported changes to product assortment and keep the area inspiring to guests all year round by setting transitions on time, remerchandising new products and maintaining a brand space following new sets.
- Accurately executed backroom fills, including guest requests, and backstock product efficiently and timely.
- Handling of product returns; Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Completed work assignments and priorities by using policies, data, and resources; collaborated with managers, co-workers, customers, and other business partners; identified priorities, deadlines, and expectations; carrying out tasks; communicated progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
- Complied with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
