Customer Service Supervisor
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Productive without direct supervision, successful teamwork experiences, flexible, can deal with fast-paced and rapidly evolving assignments able to give accurate and detailed information about work done.
Customer Service Supervisor - Queens Library
(2014-04 - 2023)
Customer Service Specialist - Queens Library
(2006-06 - 2014-04)
Provides friendly and accurate customer service, search and prepare materials to be shipped out to other locations, promotes all Library programs and events for all locations, introduce speakers at events create monthly calendars, light technical work on computers if needed, conduct EDI sessions, teach computer classes for beginners, and assist customers on computers, and assist Librarians with reference as needed.
Customer service representative iii - Queens Library
(2006-06)
Provided Friendly, courteous customer service to customers, enrolled customers completed library forms; answered directional question; troubleshoot customer accounts; processed fines/fees, resolved customers complaints/issues. Prepared new and existing materials for customer use, linked materials, and ordered supplies.
High school diploma - beach channel high (1996-06)
Computer Office Specialist - Global Business institute (2004-09)
