Sky Ciecirski

Dedicated and compassionate healthcare administrative professional with over six years of experience supporting medical office operations, patient care, and administrative workflows. Relocating from New York to Tampa, Florida, to attend the University of South Florida and pursue a Bachelor's degree in Health Sciences, with a strong commitment to advancing a career in healthcare. Known for being dependable, organized, and personable, with excellent communication and interpersonal skills that foster positive relationships with patients, providers, and colleagues.

Experienced in electronic medical records (EMR), insurance verification and pre-certification, patient scheduling, medical terminology, medical records management, and maintaining HIPAA compliance. Recognized for exceptional attention to detail, professionalism, and the ability to excel in both collaborative and independent work environments. Passionate about improving patient experiences and supporting high-quality healthcare operations through empathy, efficiency, and continuous learning.

Eager to bring a strong work ethic, adaptability, and a patient-centered approach to a healthcare team while continuing to grow professionally and academically.

Willing to relocate: Anywhere

Medical Assistant Manager - mcmonigle neurology associates - East Northport, NY

(2023-07)

Managed the daily clinical and administrative operations of a busy neurology practice, ensuring efficient workflow and exceptional patient care.

• Served as the primary support person for providers, assisting with any clinical, administrative, or operational needs to keep the practice running smoothly.
• Supervised, trained, and supported medical assistants and front office staff while maintaining productivity and high standards of patient care.
• Managed insurance prior authorizations and appeals for medications, procedures, imaging, and specialty treatments, working directly with insurance companies to obtain timely approvals.
• Coordinated communication between providers, patients, pharmacies, insurance companies, and outside healthcare facilities to resolve complex care and coverage issues.
• Performed front desk responsibilities, including patient check-in/check-out, appointment scheduling, insurance verification, patient registration, and collecting copays.
• Assisted with patient intake, vital signs, medication reconciliation, documentation, and preparation for provider visits.
• Acted as the primary liaison for pharmaceutical representatives, coordinating meetings, managing provider schedules, communicating medication updates, and maintaining professional relationships.
• Maintained accurate electronic medical records (EMR) and ensured compliance with HIPAA and practice policies.
• Resolved patient concerns, streamlined office workflows, managed inventory and supplies, and took on additional responsibilities as needed to support providers and practice operations.

Medical Receptionist/Administrative Assistant - LI Chiropractor and Physical Therapy - Smithtown, NY

(2020-11 - 2023-05)

• Greet patients, manage check-in/check-out, schedule appointments, and provide exceptional customer service in a fast-paced multidisciplinary practice.
• Verify insurance eligibility and benefits, obtain prior authorizations, process co-payments, and assist with insurance and billing inquiries.
• Maintain accurate electronic medical records by scanning documents, updating patient information, and ensuring HIPAA compliance.
• Assist chiropractors, physical therapists, and nurse practitioners by preparing treatment areas, monitoring patients during decompression therapy and electrical stimulation (E-Stim), and applying hot and cold therapy.
• Coordinate patient flow by communicating with providers to keep schedules on track and minimize wait times.
• Answer multi-line phone systems, manage voicemail, respond to patient inquiries, and schedule follow-up appointments.
• Process daily financial transactions, reconcile cash, checks, and credit card payments, and prepare end-of-day reports.
• Train new employees on office procedures, insurance verification, electronic medical records, and patient service standards.
• Order office supplies, maintain organized patient records, and support efficient day-to-day office operations.

Cashier/Customer Service - ShopRite Supermarkets - Bay Shore, NY

(2019-06 - 2020-10)

• At Shoprite the cashiers job is to keep their area oh workspace clean at all times, Greet customers in a friendly manner, ask if the customer needs help bagging/carrying groceries, answer any questions they have, show them where certain groceries are in the store and what aisle
• I personally loved working there, it was a great working environment.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Greeted customers promptly and responded to questions.
• Greeted customers and responded to informational requests.

Sales Associate - Journeys - Deer Park, NY

(2019-03 - 2019-06)

• Engaged customers in friendly, professional dialogue to determine needs.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Worked with fellow sales team members to achieve group targets.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Used technology resources to assist customers in locating and selecting items.
• Built and maintained relationships with peers and upper management to drive team success.

Pizza Maker - CREATIONS - Farmingdale, NY

(2018-09 - 2019-03)

• Customers tell me what toppings they want out of 40 options
• We make personal size pizzas and family sized pizzas.
• Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
• Modified standard recipes to address customer requests for substitutions or allergen concerns.
• Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
• Organized food preparation stations and regularly replenished supplies.
• Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
• Kept stations stocked and ready for use to maximize productivity.
• Communicated with customer to provide menu offering details and assist with decision-making.
• Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
• Executed proper techniques when preparing menu item ingredients.
• Sanitized workstation at end of shift to prevent foodborne illnesses.
• Chopped, diced and sliced ingredients for salads, stir-fries and other dishes.
• Set up work stations prior to opening to minimize prep time.
• Safely operated ovens, fryers and grills to prevent injuries and accidents.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Cooked food following specific measurements and recipes.
• Followed recipes to maintain restaurant standards and satisfy customers.

Associate of Applied Science - Healthcare Studies - Suffolk County Community College

Vocational Schooling - EKG Technician - Long Island School Of Healthcare Careers (2021-02 - 2021-04)

High school or equivalent - Deer Park High School (2016-09 - 2020-06)