Slave Kz

To demonstrate my expertise in data entry, provider communication and cross-functional problem-solving skills with a strong attention to detail, all the while contributing to a positive work environment.

Clinical Lab Associate - Exact Sciences Laboratories - Madison, WI 53719

(2025-09 - 2026-07)

Worked collaboratively with others to ensure that we processed patient samples accurately and in a timely manner, and effectively supported clinical work. Ensured compliance with safety and personal health information protocols, as well as SOP's.

• Performed five manual and desk tasks a day, including unloading UPS trucks, overseeing box cutting, unboxing kits, aliquoting samples, checking barcodes, storing samples in racks and freezers, verifying and troubleshooting automated processes, and performing general housekeeping and cleaning duties.

Laboratory Support Services Specialist III - Exact Sciences Laboratories - Madison, WI 53719

(2019-11 - 2025-09)

Processed orders for Cologuard tests sent by providers, to ensure that tests were sent out to new and existing patients in an accurate and timely manner.

• Scanned paper forms, entered information into system, flagged discrepancies and missing information for the customer care team, and performed research to verify patient and provider information.

Customer Support Associate - Exact Sciences Laboratories - Madison, WI 53719

(2019-09 - 2019-11)

Contract position through Aerotek, Inc. Helped team quickly and effectively communicate abnormal Cologuard patient results to Providers.

• Contacted Providers using Five9 phone program. Assist with updating Provider contact information, routed invalid or disconnected numbers and added any Do Not Call numbers to Excel spreadsheet for Triage team follow up.

TPCU Claim Analyst - WPS - Madison, WI 53713

(2019-06 - 2019-08)

Contract position through Aerotek, Inc. Worked with others to support Claims team by verifying and building Providers in the Military and Veterans Health East government contract and Humana.

• Corrected address edits on claims and Customer Service (C-notes), license credentials, Place of Service and job titles to ensure Provider payment. Phone calls, email electronic letter packets for discrepancies on applications.

Inspector/Packer - AMCOR Flexibles (aka Tekni-Plex) - Madison, WI 53704

(2016-09 - 2019-05)

Worked alongside teams across all 3 shifts on packing line to inspect the quality and pack various client's food pouches according to SOP and GMP guidelines.

• Rotated in quality lab for various pouch tests, manual measuring with blueprints, assisted line operators with light mechanical fixes and backlog. Assisted Slitting department by banding skids, moving product rolls to pallets using hydraulic lifts.

Supply Chain Admin Assistant - AMCOR Flexibles (aka Tekni-Plex) - Madison, WI 53704

(2016-04 - 2016-09)

Contract position through Remedy Staffing. Supported Purchasing and Planning teams to keep operations running smoothly.

• Purchase order placement, issue resolution internally and with vendors, ran daily shortage reports, communicated to warehouse for site transfers, file purging and clerical duties, data entry.

Financial Support Specialist - Community Living Alliance - Madison, WI 53708

(2015-11 - 2016-03)

Contract position through Premier Staffing/Cadre. Collaborated with team to maintain accurate timesheets for payroll for home-care workers.

• Collected and reviewed timesheets, sent correction notices and handled inquiries about payroll and addresses, scanned and cataloged DROC's (daily records of care), finalize monthly Supervisory visit billings, direct deposit mailings, monthly allocation program changes, back up receptionist.

Utilization Management Tech I - Dean Health Plan - Madison, WI 53717

(2014-08 - 2015-11)

Contract position through Spherion Staffing. Cooperated with team members to provide customer service for the Skilled Nursing Facilities member admission and outpatient services.

• Processed and routed incoming internal faxes to specific departments for completion, worked daily error report from IT Compliance, corrected entry errors from vendors, helped with daily mail delivery, various copying and faxing projects as needed.

Pension Support - CUNA Mutual Group - Madison, WI 53705

(2014-03 - 2014-08)

Contract position through Aerotek, Inc. Partnered with others contributing to pension department efficiency.

• Import electronic employee censuses, emailed eligibility and exclusion provisions to clients, verify entry of co-worker direct deposits, corrections and resubmissions of Pending Deposit & Adjustment issues, add new or existing employees from forms verifying various errors, check Investment Allocations, phone calls and mail returns.