Front Desk Receptionist at Pikes Peak ENT (2025-08 – Present)
- Schedule appointments efficiently and manage the daily calendar for patient visits.
- Handle insurance verifications and process payments accurately to ensure smooth transactions.
- Provide exceptional customer service by addressing patient inquiries and concerns promptly
Amazon Fulfillment Associate at Amazon Warehouse (2024-06 – 2025-07)
- Processed and fulfilled customer orders with a high level of accuracy and efficiency, ensuring timely delivery
- Utilized warehouse management system to track inventory levels, locate products, and update order statuses, improving workflow efficiency
- Performed quality checks on incoming and outgoing shipments to ensure product integrity and reduce errors
- Collaborated with cross-functional teams to resolve order discrepancies or issues in a timely manner, enhancing customer satisfaction
- Maintained a clean and organized work area by following safety protocols, contributing to a safe work environment
Optical Technician at Ellington Eyecare PLLC (2023-03 – 2025-07)
- Supported a Tele-Optometrist by conducting pre-exam tests using autorefractor and phoropter, ensuring accurate results
- Processed insurance and payments at the end of exams, streamlining patient check-out procedures
- Scheduled appointments and called patients about upcoming eye exams, improving patient attendance rates
- Demonstrated proper contact lens insertion techniques to patients, enhancing patient satisfaction and comfort
Front Desk Receptionist at Kirtland and seal (2022-10 – 2023-02)
- Scheduled and managed appointments, optimizing office workflow
- Cleaned the office to maintain a professional and welcoming environment
- Transferred calls to paralegals, ensuring prompt communication
- Delivered documents to the courthouse, supporting legal processes efficiently
Resource Coordinator at Tekumo (2021-08 – 2022-02)
- Coordinated IT resources to support project needs, ensuring timely task completion
- Directed contractors by taking incoming calls, facilitating efficient communication
- Documented work site activity to maintain accurate project records
- Entered and verified data accurately into company database, ensuring data integrity
- Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
