Sneha P

Salesforce Certified Developer with 5 years of IT experience in Salesforce CRM development, configuration, customization, and implementation across Sales Cloud and Service Cloud environments. Strong experience in designing and developing Salesforce solutions using Apex Classes, Triggers, Lightning Web Components (LWC), Aura Components, Visualforce, SOQL, SOSL, and Salesforce APIs. Hands-on experience with Salesforce administration including Custom Objects, Fields, Record Types, Page Layouts, Validation Rules, Flows, Approval Processes, Reports, Dashboards, and Security Model implementation.

Experienced in Salesforce Lightning migration, Experience Cloud, integrations using REST/SOAP APIs, data migration using Data Loader and Workbench, and deployment using Salesforce CLI, Change Sets, Git, and VS Code. Skilled in translating business requirements into scalable Salesforce solutions by collaborating with business stakeholders, analysts, and development teams using Agile methodologies.

Salesforce Administrator/Developer - Capital One - Remote

(2024-10 - 2026-06)

• Administered Salesforce Lightning applications by configuring objects, fields, page layouts, record types, compact layouts, and Lightning record pages based on business requirements.
• Configured Lightning App Builder, Record Pages, and Dynamic Forms to create personalized page experiences and display relevant information based on user requirements.
• Implemented Dynamic Forms to control field visibility and component behavior based on user profiles, record types, and business requirements to improve user experience.
• Collaborated with business analysts and stakeholders to gather requirements and implement Salesforce solutions.
• Designed and configured Salesforce Flow automation including Record-Triggered Flows, Screen Flows, and Scheduled Flows to streamline business processes and improve operational efficiency.
• Designed and enhanced Salesforce Flow solutions using Decision Elements, Get Records, Create Records, Update Records, and fault handling to automate complex business processes.
• Configured Custom Metadata Types and application settings to manage configurable business rules, reduce hardcoded values, and improve application maintainability.
• Created Salesforce security configurations including Profiles, Permission Sets, Permission Set Groups, Roles, Sharing Rules, Organization-Wide Defaults (OWD), and Field-Level Security to manage user access and data visibility.
• Performed Salesforce user administration activities including user provisioning, permission updates, role assignments, and access troubleshooting.
• Configured and maintained Sales Cloud and Service Cloud features including Case Management, Case Assignment Rules, Queues, Escalation Rules, Email-to-Case, and Service Console enhancements.
• Managed Salesforce release activities including sandbox validation, change review, deployment coordination, change tracking, production deployment, and post-release verification.
• Created and maintained Duplicate Rules and Matching Rules to identify potential duplicate records, improve data quality, and support Salesforce data governance.
• Created and maintained Reports, Dashboards, and analytics to support business teams with operational insights and performance tracking.
• Supported data migration activities by preparing data templates, performing imports/exports, and validating migrated records using Data Loader and Workbench.
• Configured Approval Processes, Validation Rules, Required Fields, Dependent Picklists, Assignment Rules, and Record Types to enforce business rules, improve data accuracy, and support organizational policies.
• Developed Apex classes, triggers, and SOQL queries following Salesforce best practices, including bulkification, efficient data processing, and Salesforce Governor Limit management.
• Used Jira to track user stories, tasks, defects, and sprint activities while collaborating with business analysts, developers, and QA teams in an Agile environment.

Salesforce Developer - Walmart - Remote

(2022-10 - 2024-09)

• Developed and enhanced Salesforce Lightning Applications using Lightning Experience, Lightning App Builder, and Salesforce Lightning Design System (SLDS) to support business requirements.
• Upgraded Salesforce applications from Salesforce Classic to Lightning Experience to improve user interface and enhance page interactions.
• Developed Lightning Components and optimized them for Salesforce Mobile App compatibility to provide a seamless user experience.
• Integrated Lightning Web Components (LWC) with Apex Controllers using @wire service and imperative Apex methods to retrieve and update Salesforce data.
• Used Lightning Data Service (LDS) and standard Lightning Base Components such as lightning-record-form, lightning-record-edit-form, and lightning-datatable for efficient record management.
• Implemented component communication using @api properties, custom events, Aura Attributes, and Aura Handlers for effective component interaction.
• Developed and enhanced Lightning Web Components (LWC) using HTML, JavaScript, CSS, and SLDS, and modified existing Aura Components based on business requirements.
• Followed Salesforce Lightning Design System (SLDS) standards while developing reusable Lightning components.
• Implemented asynchronous Apex processing using Batch Apex, Queueable Apex, and Future Methods for business processes.
• Used Apex Classes to retrieve Custom Metadata values and support configurable application functionality and to support Lightning Components and retrieve Salesforce data based on business requirements.
• Developed efficient SOQL and SOSL queries while adhering to Salesforce Governor Limits for data retrieval and manipulation.
• Developed and executed Apex Test Classes to validate Apex Classes, Triggers, and business logic while maintaining required code coverage.
• Optimized Aura Component JavaScript controllers by creating reusable functions in Helper components to improve code maintainability.
• Used Visual Studio Code (VS Code), Salesforce CLI, and Git for Salesforce development, version control, and deployment activities.
• Worked with CI/CD pipeline processes to deploy Salesforce metadata changes from sandbox environments to higher environments.
• Deployed and retrieved Salesforce metadata across Sandbox and Production environments using Salesforce CLI and Change Sets.

Bachelor of Technology - Electronics and Communication (2015)

Master of Technology - Digital Systems and Computing (2017)