Shanna Marie Marpa

Results-driven operations and training professional with extensive experience onboarding, coaching, and developing employees in fast-paced logistics, manufacturing, and food and hospitality environments. Proven ability to deliver engaging hands-on training, improve workflow efficiency, and support high-performing teams through clear communication, process guidance, and performance coaching. Skilled in cross-functional collaboration, compliance training, quality assurance, and creating positive onboarding experiences that accelerate employee readiness and retention.

Recognized for leadership, adaptability, and building strong team relationships while maintaining operational excellence and safety standards.

FC Associate - Amazon.com (WSD1) - Sioux Falls, SD

(2025-07)

• Accurately audited, sorted, and processed packages in a high-volume fulfillment center, supporting on-time delivery and daily production targets.
• Collaborated with cross-functional teams to address workflow bottlenecks, helping reduce package handling errors and rework.
• Supported process improvements that increased operational efficiency and consistency during peak periods.
• Trained and mentored new associates on operational workflows, safety procedures, and productivity expectations, helping reduce onboarding time and improve task accuracy.
• Supported a positive onboarding experience by providing hands-on guidance, troubleshooting operational issues, and reinforcing company standards in a fast-paced environment.

Baker and Cake Decorator - Sam’s Club - Sioux Falls, SD

(2025-03 - 2025-07)

• Designed and decorated custom cakes to customer specifications, maintaining high visual standards and consistent product quality.
• Consulted directly with customers to deliver tailored designs, contributing to positive feedback and repeat orders.
• Maintained full compliance with food safety, sanitation, and company policies, supporting successful health inspections and audit readiness.
• Coached employees through hands-on instruction, performance feedback, and workflow support to improve productivity and team confidence.

Pastry Cook and Co-Acting Manager - CH Patisserie - Sioux Falls, SD

(2019-08 - 2025-01)

• Co-managed daily operations of a high-volume pastry kitchen and assumed managerial responsibilities as needed, ensuring smooth operations during peak service hours.
• Created and developed new desserts for seasonal menu changes, contributing to increased seasonal sales, positive customer feedback, and successful menu launches.
• Coached employees through hands-on instruction, performance feedback, and workflow support to improve productivity and team confidence.
• Trained, supervised, and coached staff on pastry techniques, food safety, and productivity standards, improving consistency and reducing training ramp-up time.
• Conducted interviews, onboarding, and ongoing staff support, helping maintain staffing stability and team performance.
• Led onboarding and continuous training for new team members, ensuring successful integration into daily operations and consistent adherence to performance standards.
• Managed vendor relationships, ordering, inventory control, and FIFO compliance, reducing product waste and maintaining 100% inventory accuracy.
• Resolved customer concerns professionally, supporting strong customer satisfaction and brand reputation.
• Streamlined preparation procedures, improving kitchen efficiency and reducing production delays during high-volume periods.

Cook - Sunquest - Huron, SD

(2019 - 2019)

• Prepared menu items while maintaining food safety and sanitation standards, supporting consistent service quality.
• Assisted in training new staff, improving team efficiency and adherence to kitchen procedures.

Electronic Assembler & Quality Assurance - Banner - Huron, SD

(2018-05 - 2019-04)

• Conducted quality testing to ensure products met compliance and production standards, reducing defects and supporting consistent output.
• Maintained accurate inspection and production records, supporting traceability and audit readiness.

Pastry Kitchen Trainee - Baguio Country Club - Baguio City, Philippines

(2016 - 2017)

• Assisted chefs with ingredient weighing, food preparation procedures, baking, and chocolate handling.
• Supported cake assembly and decoration, as well as bread dough preparation.
• Prepared identical dishes multiple times daily while maintaining consistency, quality, and attention to detail.
• Ensured kitchen cleanliness by sanitizing work surfaces, equipment, and tools in accordance with hygiene standards.
• Assisted with plating and banquet service.
• Resolved customer concerns professionally, supporting strong customer satisfaction and brand reputation.

Quality Control/Trainer - Link Snacks Inc - Alpena, SD

(2014 - 2015)

• Conducted quality testing to ensure products met compliance and production standards, reducing defects and supporting consistent output.
• Maintained accurate inspection and production records, supporting traceability and audit readiness.
• Delivered training on quality, safety, and production procedures, improving compliance and reducing operational errors.

Associate - Pastry and Bakery Arts - International School for Culinary Arts and Hotel Management (ISCAHM - Philippines) (2017 - 2017)