FC Associate - Amazon.com (WSD1) - Sioux Falls, SD
(2025-07)
- Accurately audited, sorted, and processed packages in a high-volume fulfillment center, supporting on-time delivery and daily production targets.
- Collaborated with cross-functional teams to address workflow bottlenecks, helping reduce package handling errors and rework.
- Supported process improvements that increased operational efficiency and consistency during peak periods.
- Trained and mentored new associates on operational workflows, safety procedures, and productivity expectations, helping reduce onboarding time and improve task accuracy.
- Supported a positive onboarding experience by providing hands-on guidance, troubleshooting operational issues, and reinforcing company standards in a fast-paced environment.
Baker and Cake Decorator - Sam’s Club - Sioux Falls, SD
(2025-03 - 2025-07)
- Designed and decorated custom cakes to customer specifications, maintaining high visual standards and consistent product quality.
- Consulted directly with customers to deliver tailored designs, contributing to positive feedback and repeat orders.
- Maintained full compliance with food safety, sanitation, and company policies, supporting successful health inspections and audit readiness.
- Coached employees through hands-on instruction, performance feedback, and workflow support to improve productivity and team confidence.
Pastry Cook and Co-Acting Manager - CH Patisserie - Sioux Falls, SD
(2019-08 - 2025-01)
- Co-managed daily operations of a high-volume pastry kitchen and assumed managerial responsibilities as needed, ensuring smooth operations during peak service hours.
- Created and developed new desserts for seasonal menu changes, contributing to increased seasonal sales, positive customer feedback, and successful menu launches.
- Coached employees through hands-on instruction, performance feedback, and workflow support to improve productivity and team confidence.
- Trained, supervised, and coached staff on pastry techniques, food safety, and productivity standards, improving consistency and reducing training ramp-up time.
- Conducted interviews, onboarding, and ongoing staff support, helping maintain staffing stability and team performance.
- Led onboarding and continuous training for new team members, ensuring successful integration into daily operations and consistent adherence to performance standards.
- Managed vendor relationships, ordering, inventory control, and FIFO compliance, reducing product waste and maintaining 100% inventory accuracy.
- Resolved customer concerns professionally, supporting strong customer satisfaction and brand reputation.
- Streamlined preparation procedures, improving kitchen efficiency and reducing production delays during high-volume periods.
Cook - Sunquest - Huron, SD
(2019 - 2019)
- Prepared menu items while maintaining food safety and sanitation standards, supporting consistent service quality.
- Assisted in training new staff, improving team efficiency and adherence to kitchen procedures.
Electronic Assembler & Quality Assurance - Banner - Huron, SD
(2018-05 - 2019-04)
- Conducted quality testing to ensure products met compliance and production standards, reducing defects and supporting consistent output.
- Maintained accurate inspection and production records, supporting traceability and audit readiness.
Pastry Kitchen Trainee - Baguio Country Club - Baguio City, Philippines
(2016 - 2017)
- Assisted chefs with ingredient weighing, food preparation procedures, baking, and chocolate handling.
- Supported cake assembly and decoration, as well as bread dough preparation.
- Prepared identical dishes multiple times daily while maintaining consistency, quality, and attention to detail.
- Ensured kitchen cleanliness by sanitizing work surfaces, equipment, and tools in accordance with hygiene standards.
- Assisted with plating and banquet service.
- Resolved customer concerns professionally, supporting strong customer satisfaction and brand reputation.
Quality Control/Trainer - Link Snacks Inc - Alpena, SD
(2014 - 2015)
- Conducted quality testing to ensure products met compliance and production standards, reducing defects and supporting consistent output.
- Maintained accurate inspection and production records, supporting traceability and audit readiness.
- Delivered training on quality, safety, and production procedures, improving compliance and reducing operational errors.
