Closing Specialist
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Ability to help borrower's in a professional and concerned manner. A patient listener who fully focuses on speakers. Efficient, organized & detailed oriented. Strong skills with Resware Software, prioritizing tasks, meeting deadlines, efficient with computers, data entry.
Closing Specialist - WFH / Remote Position at Sourcepoint Solutions (2019-12 – 2023-06)
Resware software experience. Verifying vesting within final documents package. Reviewing closing & disbursement dates, verifying all critical docs are present (Pud Riders, condominuim docs, deed, mortgage, note, payoff letter, bundle).
Review per diem, tax docs, verifying if taxes need to be collected at closing. Reviewing signature lines, vesting, entering payee amounts into software system accurately & in a timely manner. Sending follow up emails to borrower regarding details of their loan.
Submitting emails to the Closer Lender requesting final docs, any revisions if needed. Sending follow up emails to Scheduling department regarding any attorney & notary's to be assigned. Generating shipping labels, settlement statement, ALTA, payoff letters, title affidavits.
Closing queue for incoming files to be worked. Assigning files to agents. Packaging & submitting final docs to attorney / notary before the doc deadline is due. Submitting closing report to the client in a timely manner. Assisting agents in the group chat. Quality controlling files. Data entry.
Customer Service Representative at Sourcepoint Solutions (2016-11 – 2019-12)
Assisting customers viaphoneE & email with theirloanis. Trouble shooting website issues, (resetting customers password & accounts online). QA agents recorded / live calls in order to meet/pass QA score per call.
Taking payments, submitting orders via website portal, researching files within EDMS database. Opening up tickets to dispute / research customers mortgage files. Taking supervisor calls, running daily reports.
Assisting employees on the floor & through multiple work chats. Training employees, submitting monthly reports to clients. Reviewing & updating spread sheets for the monthly quota. Following up with customers pertaining to any updates regarding their loans due to further research if needed.
Updating customers marital status to be updated on the 1003. Receiving customer documents via email (ID, birth certificate, death certificate, marriage license, divorce documents) to be uploaded into the system.
Customer Service Clerk at Walgreens (2006-05 – 2014-02)
Many years experience in customer service. Quick & accurate cash handling & cash register experience. Answering customer phone calls & questions. Placing merchandise orders via company's software.
Reviewing orders placed / uploaded via company's software. Issuing refunds, facing shelves, stocking shelves, receiving truck shipments. Unloading truck orders. Advertising & setting up cosmetic, photo & company displays.
Counting out cash register tills, getting deposits ready for the next day.
Diploma – Allendale Academy High School
