Sofia Nguyen

Deliver excellent customer service by accurately and efficiently taking orders while maintaining a positive attitude and embodying second mile service. Handle transactions with and manage customer inquiries with professionalism and attention to detail. Ensure cleanliness and organization of the dining room and front counter areas to meet Chick-Fil-A's quality standards.

Front of House Team Member - Chick-Fil-A - Orange City, FL

(2024-12 - 2025-10)

• Deliver excellent customer service by accurately and efficiently taking orders while maintaining a positive attitude and embodying second mile service.
• Handle transactions with and manage customer inquiries with professionalism and attention to detail.
• Ensure cleanliness and organization of the dining room and front counter areas to meet Chick-Fil-A's quality standards.
• Collaborate with team members to provide a smooth and welcoming dining experience for customers at all times.
• Effectively handled cash and managed POS system.

Front of House Team Member - Hollister Co. - Altamonte Springs, FL

(2025-10)

• Provided personalized customer service to enhance the in-store shopping experience.
• Assisted customers with product selection, styling, and brand knowledge.
• Supported visual merchandising and maintained store presentation in line with brand standards.
• Processed transactions effectively using POS systems.
• Contributed to a team-focused environment to meet sales and customer satisfaction goals.

Daytona State College Daytona Beach, FL

Fashion Business - Vogue Summer School Fashion Business New York City, New York

High School Diploma - University High School Orange City, FL