Sofia Reyes

Results-driven bilingual healthcare administration professional with experience in team leadership, case management, care coordination, scheduling, insurance verification, and customer service. Proven ability to manage 100+ patient caseloads, supervise coordination workflows, collaborate with multidisciplinary teams, and deliver compassionate, HIPAA-compliant service in fast-paced environments. Seeking remote healthcare administration, customer success, operations, or case management opportunities.

Team Lead, Coordination - Amazing Home Care - Bronx, NY

(2025-12)

• Lead daily coordination operations and support scheduling staff.
• Manage 100+ patient caseloads while ensuring timely staffing and continuity of care.
• Verify insurance, maintain accurate documentation, and ensure HIPAA compliance.
• Train and support coordinators while collaborating with patients, families, nurses, and physicians.

Case Manager - Samaritan Daytop Village

(2025-09 - 2025-12)

• Managed client caseloads and coordinated community resources.
• Maintained detailed case documentation and monitored client progress.
• Collaborated with multidisciplinary teams to develop service plans.

Coordinator - Amazing Home Care - Bronx, NY

(2024-08 - 2025-09)

• Coordinated home care services, scheduling and staffing.
• Performed insurance verification and maintained electronic records.
• Served as liaison among patients, providers and insurers.

Home Health Aide - Platinum Agency

(2024-03 - 2024-07)

• Provided compassionate in-home patient care and activities of daily living.

Cashier - Valentine Pharmacy

(2023-12 - 2024-02)

• Delivered excellent customer service, processed transactions, assisted pharmacy staff, and maintained HIPAA compliance.

Administrative Assistant / Receptionist - Prominence Medical Supplies

(2019-09 - 2020-05)

• Managed phones, scheduling, insurance eligibility verification, filing, faxing and data entry.

High School Diploma - Kingsbridge International High School