Sohail Anjum

Result-driven professional with a diverse background in logistics, customer services, sales, and procurement across various industries. Skilled in optimizing operational workflows, managing inventory effectively, and ensuring seamless procurement processes. Known for delivering exceptional customer service and driving sales growth through effective communication and relationship-building. Adaptable and detail-oriented with a track record of success in fast-paced environments.

Lead – Client Services & Stock Management at tudo 4 mobile (2024-08 – Present)

Successfully implemented some new stock management practices, improving inventory accuracy and reducing stock discrepancies.

• Ensure timely and accurate processing of online orders, from order compilation to packing and logistics, ensuring efficient fulfillment.
• Counter sales and customer services.
• Maintain accurate stock record and prevent shortages.
• Ensure timely restocking and order optimization.
• Inspect stock for damage or defects.

Administrative Officer at Swift Delivery (2019-12 – 2023-05)

Successfully reduced the cost of locally purchased equipment by approximately 15%. Implemented cost-saving measures by minimizing local purchases of regular commodities and initiating imports, resulting in improved quality and reduced cost by approximately 23%. Implemented innovative solutions to streamline cash collection processes, resulting in a remarkable 80% increase in recovery rates.

• Orchestrated comprehensive procurement, logistics and day-to-day administrative tasks.
• Provided personalized support as a trusted personal assistant to the CEO, managed schedules, travel bookings correspondence, and confidential information with utmost discretion.
• Collaborated closely with HR team to streamline hiring processes.
• Identified and on boarded new suppliers.
• Ensured timely settlement of all payments.
• Oversaw inventory management and stock control, optimized stock levels and ensured timely replenishment.

Marketing / Sales Executive at Serene Air (Pvt) Ltd (2016-12 – 2019-12)

Successfully achieved B2B sales targets in 2017 and exceeded them by 20% in 2018. Resolved 80% of customer complaints independently. Built sales trends and conducted passenger/flight load analysis contributing to overall sales team performance improvement.

• Conducted market research and developed a strong pipeline of potential B2B clients to drive sales.
• Established and maintained relationships with clients through in-person meetings, phone calls, and emails to maximize sales opportunities.
• Managed queries from traveling groups and ensured smooth service delivery.
• Ensured timely response to customer queries and resolution of issues.
• Conducted regular training sessions for clients and colleagues, taught them how to analyze sale reports, identify and rectify errors.

Assistant Manager Air Freight (Customer Services and Operations) at Rapid Cargo (Pvt) ltd (2012-10 – 2015-04)

Improved customer service levels by ensuring timely response to 90% of queries, leading to increased customer satisfaction. Successfully managed an average monthly volume of 150+ tons of air cargo movements and maintained a customer retention rate at 70%, above the company average.

• Managed complete operational work including international correspondence.
• Supervised subordinates and customer services team.
• Managed all RFQs (quotations) and secured maximum business.
• Followed up on payment settlements with clients and counterparts within agreed timelines.

Key Accounts Executive (Customer Services and operations) at Xpress Agencies (Pvt) Ltd (2007-04 – 2012-10)

Received a letter of appreciation with a cash reward in 2009 for handling complete operational work of key accounts consignments throughout the peak season independently.

• Handled all sorts of documentation and filing.
• Managed all RFQs (quotations) and ensured timely submission to clients and counterparts.
• Performed customer service duties and resolved issues.
• Assisted the line manager and other senior staff as needed to support key account operations.
• Ensured timely generation of all local invoices, debit notes, and credit notes.

Master of Business Administration in Supply Chain Management (2013)

Bachelor of Commerce in Commerce (2008)