Sole Di Lorenzo

Dynamic manager with 10 years of experience leading large teams and streamlining retail operations. Demonstrates strong sales leadership, effective appointment and dispatch coordination, and exceptional customer communication. Bilingual in English and Spanish, adept at motivating teams and driving high-quality lead qualification to enhance operational efficiency and growth. Authorized to work in the US for any employer

Manager/Supervisor at Yonique cosmetics/Goodbye inventory/Beautyblitz wholesale (2020-08 – 2026-08)

• Led and motivated a team of 40-60 employees to achieve high-volume order fulfillment of 60,000 weekly shipments, ensuring accuracy and efficiency
• Managed multiple e-commerce accounts on Amazon, eBay, Whatnot, and TikTok, driving sales growth and customer engagement
• Developed and implemented operational strategies to optimize workflow and improve team productivity

Management Assistant at Management and Properties Nanticoke (2018-01 – 2020-06)

• Delivered responsive customer service by managing incoming calls and resolving tenant inquiries to enhance satisfaction
• Maintained accurate office documentation and record-keeping to support efficient operations eBay Seller at EBay Lister (2017-01 – 2017-12)
• Managed product listings, sales transactions, and customer communications to ensure positive buyer experiences
• Photographed and packaged orders accurately to maintain high customer satisfaction and timely delivery
• Conducted retail arbitrage to expand inventory and sales opportunities on online platforms

Seller at EBay Lister (2016-01 – 2016-12)

• Provided excellent customer service through effective communication and timely order fulfillment
• Listed and sold products while ensuring quality packaging and positive buyer interactions
• Performed retail arbitrage to support inventory growth and product variety eBay Seller at EBay Lister (2011-01 – 2015-12)
• Executed product listings, sales, and customer communications to ensure timely delivery and satisfaction
• Photographed and packaged orders with attention to detail to enhance buyer experience
• Conducted retail arbitrage to increase sales opportunities and product offerings

Assistant Manager at Shell (2009-01 – 2010-12)

• Supervised employee performance and developed improvement plans to boost team productivity and morale
• Managed inventory control processes to maintain stock levels, control costs, and meet customer demand
• Provided hands-on customer assistance, assessing needs and maintaining knowledge of consumer preferences
• Monitored cash intake and deposit records to ensure accuracy and reduce discrepancies

Customer Service at Galeria Tiles Inc Miramar (2003-01 – 2008-12)

• Delivered in-person customer service and built strong customer relationships to support sales targets
• Trained team members in effective strategies to meet operational and sales goals
• Managed inventory control to maintain sales floor levels and control costs

High school diploma – Luzerne County Community College (2019-02 – 2020-06)