Solomon Obeng

Systems Administrator with over 6 years of experience supporting enterprise-scale ICT environments serving 500+ users across academic and administrative operations. Experienced in Microsoft 365 administration, Active Directory management, network infrastructure support, endpoint security, and IT service delivery. Strong focus on system reliability, user access governance, data integrity, and operational efficiency.

Currently developing expertise in cybersecurity, systems governance, and enterprise digital operations.

Systems Administrator & ICT Lead at The Duker Academy (2018-04 – Present)

• Manage ICT systems supporting 500+ users across academic and administrative departments
• Administer Microsoft 365 environment including user accounts, permissions, and security configurations
• Maintain Active Directory for identity management, user provisioning, and access control
• Ensure network stability through LAN/Wi-Fi troubleshooting and preventive maintenance
• Resolve hardware, software, and connectivity incidents with minimal downtime
• Implement endpoint security controls across institutional systems
• Maintain IT asset inventory and lifecycle management processes
• Provide technical support and training to staff and administrative users
• Support automation of routine tasks using scripting tools

ICT Facilitator & IT Support Technician at Trust Academy (2015-09 – 2017-09)

• Provided first-line and second-line ICT support for staff and students
• Installed and maintained computer laboratory systems
• Supported classroom technology and digital learning platforms
• Resolved hardware, software, and network-related issues
• Built virtual lab environments using VirtualBox (Windows/Linux systems)
• Performed network analysis using Wireshark and Nmap
• Developed basic Python scripts for automation and system checks

BSc in Cybersecurity & Digital Forensics – BlueCrest University College

Advanced Diploma in Software Engineering – IPMC

WASSCE – Wesley Grammar Senior High School