Sommer Nowlin

DOT-certified Courier and Dangerous Goods Agent with 7+ years of FedEx Express experience across transportation, warehouse, delivery, and logistics operations. Skilled in route management, time-critical deliveries and pickups, package sorting and handling, semi-trailer loading/unloading, regulated shipments, and independent field problem-solving. Recognized for safe driving, 99% attendance, reliability, and strong customer relationships.

Courier & Dangerous Goods Agent at FedEx Express (2019-05 – 2026-10)

• Managed daily delivery and pickup routes of approximately 30-100 stops while meeting service commitments and operational requirements.
• Covered a large service territory extending from southern Jackson, Tennessee, toward the Mississippi and Kentucky state lines.
• Planned and adjusted routes based on delivery windows, scheduled pickups, geography, package volume, and changing conditions.
• Completed time-sensitive shipments within required delivery windows while balancing standard deliveries and customer pickups.
• Served as a trusted resource for locating difficult and hard-to-find addresses throughout the service area.
• Operated delivery vehicles ranging from conventional vans to Reach 9000 vehicles.
• Performed warehouse and distribution duties including package handling, sorting, scanning, staging, and shipment movement.
• Loaded and unloaded semi-trailers and delivery vehicles while maintaining safe, efficient package flow.
• Sorted shipments by destination, route, service level, and operational requirements to support accurate dispatch.
• Safely handled heavy and bulky packages independently and used Zebra PowerPad devices, scanners, and portable printers.
• Handled regulated shipments as a Dangerous Goods Agent in accordance with required safety and processing procedures.
• Resolved route disruptions, address issues, delivery obstacles, and customer concerns independently in the field.
• Earned multiple safe-driving awards and years-of-service recognition while maintaining approximately 99% attendance.
• Supported peak-season operations with extended schedules, including seven-day workweeks during high-volume periods.

Bachelor's Degree in Social Sciences

Associate Degree in Teaching

High School Diploma