SongBySAM.E

Versatile operations, management, human resources, transportation, and customer-service professional with experience leading teams, training employees, supporting people operations, coordinating daily operations, and delivering dependable service. Brings a strong combination of leadership, communication, problem-solving, sales, safety, and relationship-building skills. Known for adapting quickly, staying organized under pressure, and creating positive experiences for customers, employees, students, and team members.

School Bus Driver - Wisconsin Central Bus Company - Milwaukee, WI

(2026-03)

• Safely transport students according to traffic laws, company procedures, and school transportation policies.
• Conduct pre-trip and post-trip vehicle inspections and promptly report maintenance or safety concerns.
• Maintain a calm, respectful, and secure environment while managing student behavior and communicating with school personnel.
• Provide dependable route coverage and adapt quickly to schedule, route, and operational changes.

School Bus Driver - Safeway Transportation - Milwaukee, WI

(2023-12 - 2026-03)

• Safely transported students to and from school while following traffic laws, transportation policies, and established routes.
• Performed routine vehicle inspections and maintained a clean, safe, and dependable transportation environment.
• Managed student behavior professionally while building positive relationships with students, families, and school personnel.
• Adapted to route changes, schedule adjustments, and standby coverage needs while maintaining reliable service.
• Maintained a valid Class B CDL with Passenger and School Bus endorsements and a strong focus on safe driving.

Manager - AT&T;

(2022-09 - 2023-09)

• Led day-to-day retail operations while driving customer satisfaction, sales performance, and team accountability.
• Coached and developed employees through product knowledge, sales techniques, customer-service standards, and performance feedback.
• Managed customer escalations, resolved service concerns, and built strong customer relationships through effective communication.
• Supported scheduling, operational execution, sales goals, merchandising standards, and overall store performance.

JV Head Basketball Coach - Wauwatosa East High School - Wauwatosa, WI

(2022-11 - 2024-08)

• Led JV basketball operations, practices, player development, game preparation, and day-of-game responsibilities.
• Designed structured practices focused on fundamentals, basketball IQ, conditioning, teamwork, and competitive habits.
• Mentored student-athletes while reinforcing accountability, sportsmanship, communication, and academic responsibility.
• Collaborated with staff and families to support player development and maintain a positive team culture.

Medical Transport Driver - Shield IL

(2021-08 - 2022-08)

• Transported medical specimens safely from community and school testing sites to depots and laboratories.
• Followed established handling, routing, safety, and documentation procedures for time-sensitive materials.
• Sorted and organized specimens at the depot to support accurate processing and efficient laboratory delivery.
• Communicated professionally with site personnel while maintaining dependable service and attention to detail.

Team Lead - Renewal by Andersen

(2021-10 - 2022-03)

• Led field teams supporting glass replacement projects while maintaining quality, safety, and customer-service standards.
• Trained and supported team members, coordinated daily schedules, and helped keep projects on timeline.
• Resolved field issues through clear communication, practical problem-solving, and attention to workmanship.
• Helped complete projects efficiently while maintaining company standards and customer satisfaction.

Warehouse Safety Supervisor - Action Logistics

(2019-02 - 2020-03)

• Supervised warehouse safety practices and supported safe preparation, counting, tagging, and loading of tires for delivery.
• Trained and assisted employees on PPE use, safety requirements, and safe work practices.
• Monitored job-site and warehouse activities with a strong focus on employee protection and compliance.
• Communicated daily with management and coordination teams and participated in weekly operational conference calls.

Human Resources Specialist - Camp World

(2017-08 - 2019-01)

• Supported day-to-day human resources operations, employee communication, documentation, and administrative processes.
• Assisted with employee onboarding, personnel records, scheduling coordination, and general HR support.
• Responded to employee questions and helped communicate company policies, procedures, and workplace expectations.
• Maintained professionalism and confidentiality while supporting employees and management with HR-related needs.

Associate in Arts (A.A.) - Sociology - Parkland College