Insurance Specialist at University of South Florida (USF) (2023-01 – 2025-07)
- Reviewed insurance and eligibility documentation for completeness and accuracy, identified discrepancies, and followed established procedures to resolve or escalate issues.
- Managed a high volume of inquiries and cases while maintaining organized, confidential records and documenting contacts, status updates, and required follow-up.
- Coordinated with internal departments and external insurance representatives to obtain information, clarify requirements, and support timely issue resolution.
- Communicated requirements and next steps clearly to diverse stakeholders in English and Spanish while balancing service standards, deadlines, and competing priorities.
HR Support Specialist - Contact Center at Citi Group (2019-01 – 2021-12)
- Provided detailed internal HR support to employees, including payroll analysis, auditing and verification, disability benefit administration, and education on self-service tools.
- Researched and resolved complex employee questions or routed cases for escalation, ensuring accurate documentation and consistent follow-through.
- Verified employee information, maintained data and files, generated reports, and recorded all contacts in accordance with HR documentation and compliance requirements.
HR Support Specialist - Contact Center at Collabera (Citi Group Contract) (2018-01 – 2019-12)
- Supported Citi employees with HR, payroll, benefits, and administrative inquiries in a fast-paced contact-center environment.
- Maintained accurate case notes and employee records, verified information, and collaborated with internal teams to resolve or escalate service issues.
Human Resources / Recruiting Coordinator at Intuitive Staffing Solutions (2014-01 – 2018-12)
- Coordinated the end-to-end recruiting process, including job advertising, resume review, interviewing, candidate screening, background and reference checks, hiring, and onboarding.
- Organized employee documentation and files, supported training, and completed payroll verification and processing activities.
- Communicated with candidates, employees, clients, and internal departments while prioritizing multiple openings, deadlines, and administrative requirements.
Business Analyst at International Marketing & Sales (2011-01 – 2013-12)
- Supported business operations through data analysis, report generation, database and CRM maintenance, customer service, and cross-department coordination.
- Assisted with process improvement, travel planning, document management, and administrative projects requiring accuracy and independent follow-through.
