Behavioral Health Technician - Duke University Hospital - Durham, NC
(2024-09 - 2025-05)
- Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
- Implemented individualized treatment plans under the supervision of licensed professionals, promoting positive behavior changes
- Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
- Monitored and documented client behaviors, progress, and responses to interventions on a daily basis
- Collaborated with interdisciplinary teams to develop comprehensive treatment goals for clients
- Supported clients in activities of daily living (ADLs), including personal hygiene, meal preparation, and medication management
- Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings
- Participated in staff meetings to discuss client progress, share insights from observations, and contribute to treatment planning discussions
- Maintained accurate records of client interactions using electronic medical record systems or other designated documentation tools
- Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
- Attended trainings on therapeutic interventions techniques such as Cognitive Behavioral Therapy (CBT) or Applied Behavior Analysis (ABA)
- Supported the implementation of behavior modification plans developed by licensed professionals through consistent monitoring of target behaviors
- Utilized crisis prevention strategies effectively during challenging situations involving aggressive or self harming behaviors
- Assisted in the development and implementation of individualized behavior support plans to address specific needs and goals
- Provided emotional support and encouragement to clients during their recovery process
- Participated in ongoing training programs to enhance knowledge of mental health disorders, treatment modalities, and best practices in the field
- Demonstrated empathy towards individuals experiencing mental health crises while maintaining professional boundaries
- Conducted regular check-ins with clients to assess their well-being and identify any emerging concerns or changes in symptoms
- Supported crisis stabilization efforts by providing immediate assistance during episodes of acute distress or agitation
- Cultivated a therapeutic rapport with clients based on trust, active listening skills, empathy, and non judgmental attitude
- Incorporated evidence-based interventions into daily practice to promote positive outcomes for clients
- Participated in quality improvement initiatives aimed at enhancing the effectiveness of behavioral health programs
- Supported individuals in developing social skills through structured activities and role-playing exercises
ED Technician - SENTARA HALIFAX REGIONAL - South Boston, VA
(2023-06 - 2024-11)
- Work with doctors and nurses and provide technical support for patient care
- Clean and stock rooms and carts with appropriate medical supplies and equipment. Change linen as necessary
- Transport patients to other departments in the hospital
- Help with resuscitation/CPR and emergency airway procedures
- Obtain and document a patient's vital signs, as well as assist with placement of oxygen saturation, blood pressure monitoring, cardiac monitoring and ekg's
- Collect blood samples, tissue or other laboratory specimens, preparing them for testing
- Assist with positioning patients, applying orthopedic dressing and splints
- Measuring and fitting canes and crutches and teaching patients how to use them
- Assisting with administrative duties such as patient transfers and discharges
- Making sure that the correct documentation is filled out
- start IV lines and make patients feel comfortable and reassured
- Talk with patients to record their medical history and current symptoms
- help the medical team gather supplies and other items needed to treat a particular patient
- get samples from patients to assist in diagnosing their ailments
- work under pressure
- great communication skills
- Provided transportation assistance for clients attending medical appointments or community-based activities as required by their treatment plan
Clinical Lab Assistant/Phlebotomist - Sentara Halifax Regional Hospital - South Boston, VA
(2016-11 - 2022-10)
- Collecting blood samples from patients, labeling them and dispatching them for analysis and testing
- Transporting blood samples to the correct laboratory
- Performing laboratory and urine tests
- Collecting laboratory specimens in a safe and accurate way
- Assembling medical equipment, such as blood collection devices, tourniquet, needles, cotton and trays
- Entering data into laboratory and hospital data systems
- Maintaining patient confidentiality according to applicable laws
- Obtaining appropriate medical information from patients
- Identifying and preparing patients for blood/urine test to be done
- Collecting blood specimens through veni-puncture and skin puncture
- Ensures open communication between patients and phlebotomist
- Assisting in the training of students and new employees
- Ensuring appropriate equipment and supply usage
- Maintaining neat, organized records and work station area
- Tracks collected specimens by initialing, dating, and noting times of collection
- Ensures that all information from the blood collection of specimens is entered into the laboratory computer including time drawn, time received, and proper phlebotomy initials
- Performs stat and/or routine phlebotomy in various inpatient, outpatient, or long-term care facilities while maintaining the highest level of customer service
- Collect, label, scan and register patient specimens for testing
- Responsible for prioritizing work to meet acceptable response times for all priority labs requested
- Monitors phlebotomy supply levels
- Frequent interaction with physician and hospital staff
Specimen Processor - Sentara Halifax Regional Hospital - South Boston, VA
(2015-11 - 2021-10)
Receive, sort, label, draw serum, scan, register patient specimens for testing. Distribute specimens to the appropriate department or reference laboratories for analysis. Sorting, receiving and distribution of laboratory blood and body fluid specimens from other facilities for analysis.
Process laboratory orders, patient information, and insurance information into system. Ensures that all information from the blood collection of specimens is entered into the laboratory computer including: time drawn, time received, and proper phlebotomy initials. Ensure specimens are labeled properly and the correct specimen has been submitted for the requested laboratory test by comparing the specimen label to the accompanying requisition.
Facilitate requested changes from doctors or other staff personnel. Use computer system to enter laboratory test orders and patient demographics. Maintain confidentiality of all laboratory information according to laboratory policy.
Clinical Terminology Specialist - Clinical Terminology Specialists
(2016-05 - 2024-10)
Clinically driven Clinical Terminology Specialist with 8+ years of experience supporting patient care, clinical documentation, and enterprise EHR systems through accurate, standardized medical terminology. Deep expertise in translating clinical intent into structured data using Epic, SNOMED CT, ICD-10-CM/PCS, LOINC, and RxNorm. Trusted partner to physicians, nurses, quality teams, and informatics leadership to ensure semantic integrity, regulatory compliance, and high-quality clinical outcomes.
- Served as clinical terminology subject matter expert supporting physicians, nurses, HIM, quality, and population health teams
- Standardized clinical concepts across problem lists, diagnoses, procedures, labs, and medications to accurately reflect clinical intent and patient conditions
- Mapped clinical documentation to SNOMED CT, ICD-10-CM/PCS, LOINC, and RxNorm to support safe patient care, clinical decision support, and reporting
- Partnered with clinicians to resolve ambiguous or incomplete terminology affecting clinical workflows, documentation accuracy, and patient safety
- Ensured terminology alignment across EHR modules, clinical decision support tools, registries, and analytics platforms
- Supported quality initiatives, regulatory submissions, and value-based care programs by maintaining clinically accurate value sets and code mappings
- Led terminology governance activities including clinical review, change control, version upgrades, and impact analysis
- Improved clinical data reliability for outcomes measurement, risk adjustment, and population health management
- Educated clinical and technical teams on appropriate terminology use to improve documentation consistency and care continuity
- Improved clinical documentation accuracy and data consistency across enterprise EHR systems
- Enhanced provider trust in problem lists, diagnosis selection, and clinical decision support tools
