Sophia Baehl

Motivated and detail-oriented Medical Assistant eager to contribute to care teams through compassionate service and a commitment to excellence in healthcare delivery. Possesses strong problem-solving and conflict resolution skills, ensuring timely responses to inquiries and fostering a supportive environment. Dedicated to creating positive patient experiences by systematically addressing concerns and promoting collaborative solutions.

Customer Service Representative at Goodwill Industries of San Antonio (2025-11 – Present)

• Assisted students with inquiries and resolved issues, enhancing overall student satisfaction.
• Maintained detailed records of student interactions and transactions to support accurate follow-up and service improvement.
• Informed students about billing options and facilitated payment setups to ensure understanding and timely compliance.

Customer Service Sales Representative at Wizcell (2022-04 – 2024-01)

• Educated customers on product features and benefits, enhancing their purchasing decisions.
• Resolved customer complaints promptly, ensuring satisfaction and adherence to company policies.
• Assisted customers with product inquiries and service requests, facilitating informed choices.

Customer Service Representative at Agero (2019-11 – 2020-08)

• Delivered prompt resolutions to customer complaints, enhancing satisfaction and loyalty.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Utilized probing questions to identify service needs and ensured accurate information input into electronic systems.

Certificate in Medical Assistant – New Braunfels Medical Assistant School (2026-10)

GED – Texas GED (2024-07)