Sophia Henderson

Medical Assistant/TMS Coordinator at MD Psychiatry and Emotional Health (2025-11 – Present)

• Monitored and charted for patients undergoing treatment such as Spravato (esketamine) and TMS. Took and documented patient blood pressure, oxygen levels, and disposition.
• Scribed for in-person and telemedicine visits, documenting patient status/appearance, current medication regime, adherence to medications, plans for future appointments and medication management, and patient testimony.
• Completed prior authorizations for patient medications, documented needs/prior medications and diagnosis history, and filed appeals when needed.
• Scheduled patient appointments, answered emails/phone calls regarding medications/appointments, updated and communicated with patient insurances and managed communication between patients and providers.
• Obtained HIPAA compliance certification. Utilized HIPAA and ROI forms to ensure patient confidentiality was maintained.
• Learned and used ICD-10 codes for patient diagnoses, applied ICD knowledge to prior authorizations and communications with patient, insurance, and pharmacy.
• Spoke to patient pharmacies to ensure medications were available and obtainable for patients as well as clarifying prescription scripts sent by providers and solving issues with insurance.
• Submitted prior authorizations for TMS (Transcranial Magnetic Stimulation)
• Mapped patients for TMS treatment and performed daily sessions totalling 36 per person.

Medical Assistant at Preston Dermatology and Skin Surgery Center (2025-03 – 2025-11)

• Assisted in procedures such as skin biopsies, skin surgeries, and total body exams.
• Learned charting/scribing skills and how to enter prescriptions into the system for provider approval.
• Spoke to patients to collect medical history, family history, information regarding diagnoses and prescriptions, and communicated with the provider prior to appointments beginning.
• Learned and practiced medical terminology and names for various diagnoses and the prescriptions or procedures used to treat them.

Personal Care Assistant at CareYaya (2025-01 – 2025-04)

• Provided companionship to older patients with conditions such as Alzheimer's.
• Assisted with basic level care giving such as eating/drinking, mobility, and cleaning.
• Gained experience with interacting with patients, effective communication, and learning more about the effects of medical conditions on patient's everyday lives.

Junior Clinic Manager at Massage Envy (2022-08 – 2025-03)

• Answered questions and resolved issues to satisfy clients.
• Balanced employee scheduling, customer scheduling, and maximized available time when scheduling appointments.
• Communicated with clients, confirmed appointments, and kept client records up to date.
• Utilized Meevo software, handled cash and card payments, and sold memberships.
• Trained new employees in day to day tasks, customer service skills, and conflict management

Manager at Raleigh Country Club (2022-05 – 2023-12)

• Trained 10 employees in maintaining cleanliness, operating point of sale systems, customer service interactions and inventory.
• Greeted customers and answered relevant questions about menu items and other country club events.
• Opened and closed the restaurant and maintained organization throughout shifts.
• Made profits on average of 1,000 dollars per day working.

Bachelor of Psychology in Psychology – North Carolina State University (2025-05)