Sophia Isham

A seasoned Project Manager with over a decade of experience, they skillfully utilized robust investigative and analytical capacities to proactively address regulatory and compliance risks. Demonstrating profound expertise in navigating the intricate landscape of industry rules and regulations, highlighting core competencies in mortgage servicing, strategic operational management, loss mitigation, BSA/AML Investigations, KYC, compliance, financial analysis, risk assessment, and control self-assessment (RCSA) testing. Throughout professional tenure, executed comprehensive loss mitigation workflows, implemented strategic workforce planning, and conducted rigorous audits and examinations, consistently adhering to relevant regulations.

With a record marked by substantial success, excelled at ensuring unwavering regulatory compliance, driving organizational growth, and proactively mitigating potential risks within the dynamic realm of mortgage servicing and loss mitigation.

Senior Project Manager

Elevated Solutions 04/19 – 10/23

• Spearheaded process improvement initiatives to streamline workflows, reduce costs by 18%, and ensure compliance with BSA/AML requirements, marking a transformative change in organizational efficacy.
• Performed internal quality assurance audits, leading to a 30% increase in compliance with BSA/AML regulations.
• Orchestrated strategic collaborations with teams to achieve an impressive 98% alignment with BSA/AML privacy regulations and loss mitigation imperatives, surpassing industry benchmarks.
• Instituted robust governance frameworks, resulting in a 15% improvement in operational transparency and regulatory compliance within the risk compliance landscape.
• Conducted rigorous qualitative and quantitative research to improve program effectiveness by 15%.

Project Manager

Covington Global Logistics 01/20-12/22

• Spearheaded fiscal management efforts for the trucking business, demonstrating proficiency in financial program management. This encompassed meticulous budgeting, cost control strategies, and astute financial forecasting, culminating in a commendable 18% improvement in overall financial efficiency.
• Established and orchestrated the seamless operation of a flourishing trucking enterprise, exemplifying an unwavering commitment to sophisticated program management methodologies, resulting in unparalleled operational efficiency and optimal resource utilization.
• Conceived and executed strategic programs aimed at enhancing fleet management, routing, and coordination, resulting in a substantial 25% increase in operational efficiency and a clear improvement in cost-effectiveness. These initiatives set a new industry standard for excellence.
• Implemented and audited the project management software platform and trained staff, executives, and partners on the project management methodology and software, enhancing project efficiency by 20%.
• Analyzed large data sets utilizing technical systems and programs, allowing for the identification of trends and patterns related to the program. This resulted in better opportunities to get ahead of trends and make calculated adjustments to improve outcomes, increasing efficiency by 20%.
•  

Senior Project Manager/ VP Financial Investigations Unit 

Citibank 01/17 – 03/19

• Cultivated and perpetuated robust relationships with clients, stakeholders, and key partners, thereby establishing a foundation of trust, expertly managing expectations, and catalyzing the development of enduring, symbiotic partnerships while ensuring the unwavering compliance with Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) regulations.
• Ensured unwavering compliance with BSA/AML regulations, exacting standards, policies, and procedures. Conducted comprehensive audits, implemented enhanced due diligence and customer due diligence measures, and orchestrated the deployment of stringent controls. This multifaceted approach successfully addressed identified gaps, mitigating risks, and ensuring meticulous adherence to a complex web of legal and regulatory requirements, resulting in a compliance rate of 98%.
• Pioneered the implementation of innovative risk monitoring mechanisms, conducting routine risk reviews, and masterfully developing mitigation action plans in alignment with BSA/AML regulations. This initiative-taking methodology facilitated the identification and resolution of privacy-related risks throughout the entire program lifecycle, achieving a remarkable 30% reduction in privacy-related incidents.
• Spearheaded talent development initiatives encompassing bespoke training programs, mentorship opportunities, and a refined performance feedback system all while emphasizing the importance of BSA/AML principles, ethics, and regulatory compliance. This strategic investment in human capital culminated in a highly skilled and engaged workforce, collectively valuing privacy, and ethical considerations, thereby fostering a workplace culture that perpetually prioritized these crucial principles.
• Commanded the oversight of substantial program budgets with meticulous precision, rigorously monitoring expenses and adeptly forecasting financial needs within the framework of BSA/AML guidelines. Instituted judicious cost-saving measures, optimizing resource allocation within the confines of budgetary constraints, resulting in a 15% improvement in financial efficiency.
• Instituted robust quality assurance frameworks, conducting audits and incisive reviews to pinpoint areas for refinement in the context of BSA/AML compliance. This comprehensive approach led to a notable 20% increase in process efficiency and a discernible uptick in customer satisfaction, fortifying the organization's commitment to privacy compliance with tangible, measurable outcomes.

Senior Compliance Analyst

Collabera 07/15 – 08/16

• Orchestrated the holistic management of development groups, meticulously overseeing the requisite project analyses and approvals, while maintaining meticulous documentation to uphold stringent regulatory compliance standards including Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.
• Proactively addressed and resolved application and database performance challenges, exhibiting an adept ability to fine-tune performance metrics. This optimization initiative markedly enhanced efficiency within risk compliance endeavors, concurrently safeguarding the sanctity of data privacy in alignment. Achieved a 25% improvement in performance metrics.
• Spearheaded comprehensive performance reviews, conducting in-depth analyses of Key Performance Indicator (KPI) data, discerning trends, and implementing targeted corrective actions. These continuous improvement efforts meticulously tailored to incorporate and prioritize privacy compliance considerations, resulting in a 20% enhancement in overall operational efficiency with a strong focus on BSA/AML compliance.
• Facilitated collaborative endeavors with both internal and external stakeholders, meticulously identifying opportunities for constructive interaction, collaboration, and mutual growth. Forged strategic alliances and successfully executed joint initiatives, all while maintaining unwavering adherence to privacy regulations. This initiative-taking collaboration led to a 30% increase in mutually beneficial partnerships and synergies.

Business Administration

Columbus State University, Columbus GA 2011

6-20 Independent Insurance Adjuster (Flood Certified) 

State of Florida 2015

Technical Sales Rep (Boot Camp)

Course Careers 2023