Sophia O'Neill

Hello! My name is Sophia O’Neill, and I am a creative, compassionate, and people oriented individual with a strong passion for mental health, video editing, and social media. Supporting people and building meaningful connections has always been important to me.

My previous work experience, including phone assistant and customer service roles, has strengthened my interpersonal and communication skills. I have often been described as approachable, easy to talk to, and someone who works well with anyone. I genuinely enjoy meeting new individuals, helping others, and creating positive experiences in both personal and professional environments.

As someone who hopes to pursue a future career in mental health support, I am passionate about making a difference in people’s lives. I am adaptable, dependable, and able to work well under pressure, which allows me to thrive in fast paced environments and contribute effectively to any team.

Vinson's Pub and Restaurant - Hostess / Managing Takeout Orders: Greet and seat guests, manage takeout and online orders, handle phone calls, and coordinate with kitchen staff to ensure accurate and timely service. Provide a welcoming customer experience in a fast paced environment. Assist with customer concerns while remaining organized, and making sure operations for take out and customer seating run smoothly.

Starbucks - Barista: Responsible for making drinks, taking orders, managing the register, keeping the store clean and stocked, and making sure every customer is satisfied. I work with a wonderful team to keep things moving and create a great experience for everyone who comes in.

Appalachian State University - Graduate Student Assistant: Worked to assist graduate students through the application process. Communicated with students by managing phone calls and returning voicemails. Uploaded transcripts to student's graduate school applications. Used Microsoft Word to write acceptance letters and mail them through the school. Assisted around the office with miscellaneous tasks.

Carroll Companies - Video Editor / Social Media Intern: Editor and videographer for the company's social media and online advertisements. Helped set up potential video shoots props as well as location. Edited film that was already shot by crew for companies social media.

Lucy Daniels Center - Intern: Internship working in care center and school for children with mental disabilities and traumas.

Cary Academy - Barista: Made drinks, worked the cash register and restocked food and drinks for the school café. Talked to students and made meaningful connections.

Tavern 42 - Phone Order Manager: Manage phone and in person takeout orders in a fast paced restaurant environment while providing professional and friendly customer service. Communicate with customers over the phone to answer questions, take detailed food orders, handle concerns, and ensure a positive experience. Coordinate closely with kitchen staff to maintain order accuracy and timely service, process payments, and help maintain organized under pressure.

Cary Academy - Middle/High School Diploma

Varsity Volleyball, Varsity Cheer, Video Production Club

Appalachian State University- Freshman Year 2024 - Psychology Major

MHA (Mental Health Awareness) Club, Letters of Love Club, Appalachian Film Club