Sophia Stevens

An experienced leader with a strong background in team leadership, customer service, operations, and training. Recognized for building positive team environments, improving customer experiences, and ensuring efficient day-to-day operations. Eager to bring strong leadership, communication, and problem-solving skills to a new opportunity.

Shift Supervisor at Starbucks (2021-03 – 2026-07)

• Managing a team of 6+ Baristas & Trainers, ensuring all operations were completed promptly.
• Working as a liaison between customers and management to improve customer relations while delivering quality service and training for incoming baristas.
• Supervising the scope of daily operations including sales, inventory, customer relations, opening and closing procedures, and preparing daily bank deposits, ensuring all amounts are accurate and properly recorded.

Barista at Dunkin' Donuts (2020-04 – 2021-02)

• Completed daily opening and closing operations
• Accurately handled cash and deposit operations

Waitress at The Flyin' Pig (2020-08 – 2020-12)

• Detailed training and memorization of the corporation's menu.
• Completed daily opening and closing operations.

Math, Science, History, and English – Private Home Education Curriculum (2020)