Sophie Mandal

Results-driven Sales Development Manager with over four and a half years of experience building, scaling, and leading high-performing SDR teams within fast-paced SaaS environments. Proven track record of growing and managing teams of up to 12 SDRs while consistently exceeding performance targets, averaging 115% attainment against team quota. Instrumental in driving approximately $6M in annual revenue through pipeline generation in both 2024 and 2025.

Strong history of developing top-performing talent, having promoted 15+ SDRs into Account Executive roles through structured coaching, enablement, and performance management. Skilled in designing scalable outbound sales processes, improving team productivity, and partnering cross-functionally with Sales, Marketing, and Revenue Operations to drive predictable pipeline growth and revenue impact.

Manager, Sales Development - Stripe - Chicago, Illinois

(2025-12)

• Delivered weekly coaching sessions on discovery, objection handling, prospecting strategy, and AI-driven workflows to improve outbound effectiveness and pipeline generation
• Provided ongoing 1:1 coaching on pipeline management, performance improvement, career development, and internal mobility, driving stronger rep growth and retention
• Partnered cross-functionally with Product Marketing and Sales Enablement to design and launch sales plays, aligning SDR execution with go-to-market strategy
• Supported pilot, rollout, and adoption of new sales engagement tooling, driving implementation success and reinforcing adherence to updated tech stack and processes

Manager, Senior Sales Development - Instawork - Chicago, Illinois

(2023-08 - 2025-11)

Managed a team of Senior SDRs focused on outbound prospecting, cold calling, and pipeline generation through high-volume, high-quality outreach. Achieved 115% quota attainment in 2024 and 127% in 2025.

• Developed cold call scripts, email templates, and Outreach sequences based on ICPs and industry-specific pain points
• Analyzed outbound performance dashboards and Salesforce/Outreach data to identify trends and optimize team performance

Manager, Sales Development - FiscalNote - Remote

(2022-09 - 2023-08)

• Coached and mentored SDR team members, driving strong performance outcomes and achieving 102% attainment
• Partnered with Account Executives to improve outbound strategy and alignment
• Leveraged data analysis to identify process gaps, improving conversion rates by 15%

Manager, Business Development - Showpad - Chicago, Illinois

(2022-01 - 2022-09)

• Managed, trained, and mentored a team of 8 BDRs through daily performance expectations and coaching
• Recruited and hired top-performing talent to strengthen team capability
• Delivered structured performance feedback and development plans to leadership

Senior Business Development Representative - Showpad - Chicago, Illinois

(2021-08 - 2021-12)

Recognized as Enterprise BDR of the Year (2021).

• Led onboarding and live training sessions covering tech stack, ICP, and industry use cases
• Partnered with Account Executives to penetrate target accounts and develop outbound strategies

Business Development Representative - Showpad - Chicago, Illinois

(2020-03 - 2021-08)

Consistently exceeded quota for 8 consecutive months, earning promotion to Senior BDR.

• Developed value-driven messaging based on industry trends and buyer needs
• Built pipeline through outbound prospecting and account-based outreach

Business Development Representative - Groupon - Chicago, Illinois

(2018-10 - 2020-03)

• Executed 350+ cold calls and 450+ outbound touches weekly across full sales cycle (prospect to close)
• Collaborated with senior reps on weekly sales plays across multiple industries

Bachelor of Arts - Health And Human Physiology - University of Iowa (2018-05)