Soumyabrata Paul

IT Professional with over 19 years of experience in Production Operations, Application Maintenance, and Support with deep expertise across Windows/Unix/Linux, MS SQL Server, Sybase ASE, Unix Shell, Python scripting, and enterprise job schedulers (CA Scheduler, Autosys, Ctrl‑M). Extensive background in financial services, market data and securitized products. Diagnose, troubleshoot, and resolve application-related issues, escalating complex problems to higher-tier support or relevant development teams when necessary.

Expertise in root cause analysis, log analysis, debugging stored procedures, and performance tuning of SQL queries.

Experienced across all production support gates: incident, problem, change, release, disaster recovery, and documentation. Close collaboration with Margin and Risk teams, delivering ad‑hoc operational reports. Skilled in handling all severity levels of incidents, risk analysis, and communication.

Identify and implement automation opportunities to reduce manual effort associated with application monitoring. Strong coordination experience with DEV/QA teams during releases. Review and Implement Disaster Recovery scripts during planned and unplanned outages.

Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk. Developed comprehensive run books for applications. Solid understanding of SDLC and involvement in unit/integration testing.

Ability to adapt quickly to new technologies and manage tight schedules. Broad experience in monitoring and supporting multiple applications and system modules. Worked across market data, time‑series/pricing data, and fixed‑income data domains.

Experience in technical design, architecture, and strategic communication. Partner with development teams to provide feedback into the design and development stages of applications. Strong presentation skills, fast learner, and effective collaboration with positive user interaction. Excellent written and oral communication, performing as a senior technical/support lead.

Experience working with Agile methodologies and version control tools (SVN, Git). Hands‑on experience in project management, including estimation, tracking, delivery, and documentation.

Senior Application Support Engineer - Virtusa - NYC, NY

(2026-04 - 2026-08)

Provided Level 2 and Level 3 production support for mission-critical banking applications supporting online banking, payment processing, customer account management, and transaction processing. Ensured high availability of banking systems by monitoring application performance, resolving production incidents, performing root cause analysis, and collaborating with development, infrastructure, and database teams to maintain compliance with SLAs and regulatory requirements.

• Delivered L2/L3 production support for core banking and digital banking applications operating in a high-availability, 24×7 production environment.
• Monitored production systems using Splunk and Dynatrace to proactively detect application, infrastructure, and transaction performance issues.
• Investigated and resolved critical production incidents related to payment processing, account management, customer onboarding, and online banking services within defined SLA targets.
• Executed SQL queries on SQL Server, and MySQL databases for transaction validation, data reconciliation, and production issue analysis.
• Performed root cause analysis (RCA) for high-priority incidents and collaborated with development teams to implement permanent fixes and preventive actions.
• Supported production deployments, application releases, and post-deployment validation while minimizing downtime during maintenance windows.
• Troubleshoot API web service integration between banking applications and third-party financial systems.
• Reviewed Windows Event Logs, Linux system logs, application logs, and database logs to diagnose system failures and performance bottlenecks.
• Managed user provisioning, password resets, security group assignments, and access permissions using Active Directory in accordance with organizational security policies.
• Automated routine operational tasks, log analysis, and health checks using PowerShell, Python, and Bash scripts to improve operational efficiency.
• Worked closely with infrastructure, middleware, network, database, and development teams to resolve cross-functional production issues.
• Managed incidents, service requests, problem records, and change requests using ServiceNow, Jira, and Remedy while ensuring ITIL best practices.
• Participated in disaster recovery (DR) testing, application failover validation, and business continuity exercises for critical banking applications.
• Created knowledge base articles, standard operating procedures (SOPs), runbooks, and technical documentation to improve support processes and reduce incident resolution time.
• Supported audit and compliance activities by maintaining operational documentation and ensuring adherence to banking security standards and change management processes.
• Participated in on-call support rotation and resolved Severity 1 and Severity 2 production incidents affecting customer-facing banking services

Senior Application Support Engineer - UBS (formerly Credit Suisse) - NYC, NY

(2020-11 - 2026-02)

Warehouse Asset Finance under Securitized Products division comprises financial lending and advisory functions. This involves multiple applications to support Promerit® (Warehouse Lending Tool), manages lending to different investors for residential as well as commercial loans and related reports. It also involves Funding workflow web applications to help process daily funding tapes and take decisions on Pre-funding activities.

Warehouse

Lending application also handles different P&L calculations and invoices generated for huge range of clients and investors.

• Leading as senior application support engineer, performing System Analysis for Securitized Products (Warehouse) front office applications.
• Participating in Database and Table design, perfecting queries, and performance tuning.
• Python coding to validate and load daily client funding files into the prefunding system.
• Supporting end of day trade generation to settlement.
• Participating in agile ceremonies such as sprint planning, backlog refinement and daily scrum meetings, executing unit testing, integrated testing between systems and release planning.
• Organize and take part in stakeholder meetings and IT solutions to satisfy business needs.
• Responsible for monitoring Acceptance, DR, and Production environments.
• Maintained funding request and various client related activities in Promerit® application tool.
• Perform daily activities which include SOD/EOD jobs maintenance, monitoring application queues, database health checks and validation of real time pricing data.
• Monitor Control-M Jobs and for any job failure or missing critical data, responsible for analysis and fix within specified SLA so that the issue gets resolved without any impact.
• Work closely with different admin groups (DBA, Windows Admin, Middleware, Network Engineering, Control-M Admin) in case of any environmental/configuration issues.
• Maintains and monitor Web Application Servers, IIS and performs analysis, troubleshooting and provide solutions, fix for technical issues.
• Execute and handle different requests from Trading Desk, Business Teams in terms of executing operational scripts for on-demand business process, reporting, etc.
• Respond to user queries, doing a root cause analysis for any critical issues.
• Work Closely with DEV/QA/Business teams for any new functionality testing and enhancements.
• Provide support on Acceptance and Production release activities and batch activations.
• Maintains developing SQL Scripts, Stored Procedures and Views for asset allocation, reports, and querying data for on demand request but not limited to Gross, Net, Participation, and Interest and P&L calculations.
• Identify gaps in current system and suggest/implement efficient solution.
• Provide solutions and strategy from operational perspective for quick-fix resolution as well as permanent fix for any critical issue.
• Support and help traders in all aspects to run business.
• Responsible for applications checkout after every server maintenance including regular patch upgrades.
• Participate in Sprint planning meetings, daily agile scrum meetings, and weekly team meetings to provide ongoing updates.
• Manage, assign, and create/respond to incidents and support requests and worked in creation of RFC for deployments.
• Engage related team and follow up to solve issues and update timelines, root cause and close incidents.
• Responsible for maintaining operation manual and releasing specific documents in Confluence.

Bachelor of Technology - Information Technology - West Bengal University of Technology, India (2005)