Soy Pasha

Empathetic and resourceful customer service professional with over four years of experience helping customers uncover and resolve issues. Known for turning challenges into opportunities to create positive customer experiences. Quick learning and adaptive, thrives in collaborative environments and consistently takes initiative to get things done efficiently and effectively while prioritizing customer experience and satisfaction.

Gardener / Landscaper at Gallo Lawn Care (2024-01 – Present)

• Built strong client relationships
• Resolved maintenance issues proactively
• Communicated directly with clients to understand their landscaping needs and preferences, ensuring high satisfaction with the final result
• Provided clear estimates, timelines, and updates throughout projects, maintaining trust and transparency
• Handled on-site customer concerns promptly and professionally, resolving issues with empathy and a solutions-focused approach
• Built strong client relationships through reliable service, attention to detail, and consistent follow-through
• Represented the company professionally at every job site, serving as a key point of contact for homeowners
• Adapted to changing project scopes and client requests while maintaining high-quality work and timelines
• Earned repeat business and referrals by consistently delivering exceptional customer experiences
• Operated tools and equipment safely
• Provided routine lawn maintenance and seasonal landscaping

Music Director at Soy Pasha (2019-01 – Present)

• Perform weekly house music sets using pro DJ equipment
• Manage social media and event promotion
• Build relationships with venues and clients

Sales Representative at American Power & Gas

• Focus: Prospecting and qualifying leads
• Key Tasks: Cold calling, emailing, LinkedIn outreach, setting up meetings for account executives
• Outcome: Built sales pipeline to generate revenue based on monthly goals

Landscaping & Irrigation Technician at Insignia Landscaping (2023-01 – 2024-01)

• Served as the primary point of contact for residential and commercial clients, ensuring their vision and expectations were met
• Walked clients through project plans and design options, offering recommendations tailored to their goals and budget
• Scheduled and confirmed appointments, managed timelines, and followed up after service to ensure satisfaction
• Handled customer feedback constructively, turning concerns into opportunities for service recovery and trust-building
• Maintained a friendly, respectful presence at job sites, contributing to a positive brand image and client rapport
• Completed landscaping and irrigation projects
• Transported crew and followed safety procedures
• Met project deadlines with consistent quality
• Performed inspections and supported team workflow

Bar Back + Bartending at SoHo Events (2023-05 – 2023-05)

Rockville Music Festival

• Provided direct service during peak crowd times
• Helped manage bar flow for 60,000+ guests
• Recognized for efficiency and teamwork
• Provided fast, accurate service to thousands of attendees
• Invited back for consistent performance and professionalism
• Supported bartenders with drink prep and setup
• Restocked bar stations and maintained cleanliness
• Served drinks in high-volume festival bars
• Handled payments and ID checks efficiently
• Maintained bar cleanliness and restocked supplies

Bartender at Insomniac EDC (2021-11 – 2023-11)

Cashier & Customer Support at Scope (2023-12 – 2024-12)

Cashier & Customer Support at Breakaway (2025-04 – 2025-04)

Prep & Line Supervisor at 7th + Grove (2021-01 – 2021-03)

• Ensured food quality and presentation during busy shifts
• Improved workflow and communication in kitchen
• Engaged with customer to satisfy their needs
• Managed kitchen prep and line operations
• Trained staff and maintained food safety standards