Spandana

Customer-focused support professional with 3+ years of experience assisting customers, resolving account issues, handling high-volume phone and email interactions, and maintaining accurate records in healthcare and insurance environments. Strong background in customer service, account resolution, CRM systems, billing support, conflict resolution, and remote collaboration. Recognized for delivering positive customer experiences, resolving concerns efficiently, and building trust through clear communication.

Customer Account Resolution Specialist - IKS Health

(2024-03 - 2025-08)

• Handled high-volume inbound and outbound calls regarding billing, account balances, payment options, and service inquiries.
• Resolved customer concerns and account discrepancies while maintaining a professional and empathetic approach.
• Documented customer interactions accurately using CRM and billing platforms.
• Collaborated with insurance providers and internal teams to achieve timely issue resolution.
• Explained account information, payment arrangements, and policy details in a clear, customer-friendly manner.
• Maintained confidentiality and compliance standards while handling sensitive customer information.

Customer Support Specialist - CTCA

(2021-01 - 2024-02)

• Provided phone and email support to customers regarding billing, insurance, payment, and account-related questions.
• Investigated complex account issues and coordinated resolutions across multiple departments.
• Managed a high volume of customer interactions while meeting service-level expectations.
• Trained and mentored new team members on customer service best practices and system workflows.
• Built strong customer relationships through responsive communication and follow-through.
• Maintained detailed records and ensured accurate documentation of customer requests and resolutions.

Bachelor of Computers - Jawaharlal Nehru Technological University