Spencer Moore

Responsible medical administrative specialist proficient in determining benefits and eligibility with 20 years of experience. Passionate and motivated with a drive for excellence. Versed in the authorization, appeals and denials process.

Referral/Authorization Coordinator/Front Desk - Dominion Physical Therapy & Associates Inc. - Newport News, VA

(2005-12)

• Maintained and updated patient appointment schedules with changes and cancellations as needed
• Operated multiple phone lines and documented and conveyed messages as required
• Provided record retrieval assistance to various medical departments
• Evaluated and ensured completeness and accuracy of all patient records and related documentation
• Performed regular monitoring of charges and payments and updated computer records accordingly
• Reviewed appointment schedules and provided reminders to patients as needed
• Responsible for obtaining prior and ongoing authorization for service in a timely manner
• Reviews billing questions with the Billing Department
• Responsible for maintaining timely and accurate database of financial/authorization information
• Functions as a member of a team providing cross coverage for peers
• Provides superior customer service to internal and external clients, customers and patients
• Responsible for the timely and accurate verification of primary insurance as directed by insurer
• Performs other duties as requested by Manager and/or CEO