DSP - Brightway Community Living (formally ResCare) - Shawnee, OK
(2024-10 - 2025-07)
- Provided direct care and support to individuals with disabilities in a residential setting
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and medication administration
- Implemented individualized care plans to meet the unique needs of each client
- Promoted independence and encouraged skill development through engaging activities and exercises
- Maintained accurate documentation of client progress, behaviors, and incidents
- Ensured a safe environment by monitoring clients' physical and emotional well-being
- Responded promptly to emergencies or crisis situations following established protocols
- Advocated for clients' rights and facilitated their integration into the community
Customer Service Representative - SYNQ3 Restaurant Solutions - Oklahoma City, OK
(2020-09 - 2024-01)
I took inbound calls for restaurants. I also took payments when needed.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Upsold additional products or services to customers based on their needs and preferences
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
Babysitter - Private - Shawnee, OK
(2017-06 - 2018-03)
- Maintained open communication with parent, providing regular updates on their child's well-being and daily activities
- Established a safe and engaging environment by childproofing the home and implementing age-appropriate activities
- Followed specific dietary restrictions and prepared nutritious meals and snacks for children
- Organized fun outings to parks, museums, libraries, or other recreational facilities to encourage socialization and exploration
- Handled emergency situations calmly and efficiently, following established protocols to ensure the safety of the children under my care
CNA - McLoud Nursing Center
(2016-07 - 2016-10)
I helped residents with daily activities such as eating, bathing, and going to the bathroom.
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Followed infection control protocols to prevent the spread of diseases within the healthcare facility
Childcare Provider - Amie McDaniels - Shawnee, OK
(2016-04 - 2016-06)
I took care of kids, and made activities for them to do.
- Supervised and cared for children ranging in age from infants to pre-teens
- Created a safe and nurturing environment for children, ensuring their well-being at all times
- Engaged children in educational play through games, crafts, and storytelling
- Maintained cleanliness of play areas, toys, and equipment to ensure a hygienic environment
- Administered first aid when necessary and promptly addressed any injuries or illnesses that occurred during childcare hours
- Communicated effectively with parents regarding daily activities, progress updates, behavioral issues, or concerns
- Established positive relationships with both children and parents based on trust and open communication
- Implemented an organized schedule that allowed for smooth transitions between activities throughout the day
- Supported potty training efforts by developing individualized plans tailored to each child's needs
Cashier - EZ Mart - Shawnee, OK
(2016-02 - 2016-03)
I helped customers, handled money, cleaned the store.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Performed opening/closing duties including counting money in the register before/after shifts
CNA - SUNSET ESTATES - Tecumseh, OK
(2015-02 - 2015-07)
I helped residents with daily activities.
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
