Srivarshini Kodavati

Results-oriented professional with expertise in data analysis, financial operations, and reporting. Skilled in leveraging Python, SQL, and BI tools to transform complex data into actionable business insights. Experienced in identifying challenges, streamlining processes, and driving strategic decision-making to enhance organizational performance.

Strong analytical acumen combined with a business-focused approach. Committed to delivering value and contributing to high-impact projects within dynamic, growth-driven environments.

Assistant Manager at Axis Bank (2024-07 – 2025-01)

• Managed daily banking operations, ensuring strict compliance with financial regulations and internal policies
• Assisted in cash flow management, conducted refinance analysis, and performed comprehensive risk assessments to support financial decision-making
• Delivered exceptional customer service by addressing inquiries and providing customized banking solutions tailored to client needs
• Collaborated with cross-functional teams to streamline processes, enhancing operational efficiency and service delivery
• Ensured accuracy and integrity in financial documentation and performed timely account reconciliations to maintain data reliability

Associate at Sutherland (2025-08 – 2026-04)

• Analyzed customer interaction patterns to resolve over 500 high-volume voice support queries monthly, consistently meeting accuracy and quality standards
• Utilized operational dashboards and performance metrics to enhance customer satisfaction scores by 15% and reduce response time by 20%
• Identified recurring customer issues through data analysis, delivering actionable insights that supported process improvements and optimized workflow efficiency
• Maintained accurate and compliant records of customer interactions using CRM and reporting tools, improving data integrity by 25%
• Collaborated with cross-functional teams to track service trends, escalation patterns, and operational performance, driving a 10% improvement in issue resolution rates
• Applied strong analytical thinking, problem-solving, and communication skills to excel in a fast-paced, target-driven environment

MS/M.Sc in Science - Maths – Andhra University, Visakhapatnam (2020 – 2020)

B.Sc in Statistics – Aditya Degree College, Kakinada (2018 – 2018)

12th in English – Andhra Pradesh (2015 – 2015)

10th in English – Andhra Pradesh (2013 – 2013)