Srt5@comcast.net
Navigation Program Lead & Complex Medical Social Worker
Hire this person
Send a job offer directly to this candidate
About
Detail-oriented and resourceful professional with 13+ years of experience in healthcare and administrative leadership. Proven ability to manage complex operations, coordinate cross-functional teams, and support high-level executives. Adept at handling confidential information, streamlining workflows, and building strong relationships with stakeholders. Known for strategic thinking, exceptional communication, and a proactive approach to problem-solving.
Experience
Navigation Program Lead & Complex Medical Social Worker - BAYSTATE MEDICAL CENTER (BMC) - Springfield, MA
(2022-03)
- Designed and launched a patient navigation program, reducing hospital admissions and improving service delivery.
- Authored intake forms, assessments, discharge criteria, and resource guides.
- Managed referrals and scheduling for 450+ patients annually.
- Collaborated with physicians and leadership to enhance patient experience and operational efficiency.
- Saved the hospital over $500K in one year through strategic program implementation.
Palliative/Hospice Liaison & Medical Social Worker - BAYSTATE HOME HEALTH & HOSPICE - Springfield, MA
(2019-04 - 2022-03)
- Created and pitched a new liaison role to improve hospice education and access.
- Coordinated inpatient and outpatient services, increasing revenue by 300%.
- Delivered presentations and training sessions for hospital staff and community partners.
- Supported executive leadership with program development during the COVID-19 pandemic.
Social Worker, Rehabilitation Services - EAST LONGMEADOW SKILLED NURSING CENTER - East Longmeadow, MA
(2017-09 - 2019-04)
- Managed patient care plans, discharge coordination, and external referrals.
- Served as liaison with Baystate practitioners and specialty clinics.
- Led dementia support groups and conducted Medicare-regulated assessments.
Hospice Social Worker - ASCEND HOSPICE - Marlborough, MA
(2015-01 - 2017-09)
- Oversaw care coordination for 50+ patients.
- Provided counseling on advanced care planning, legal documentation, and bereavement.
- Maintained detailed records and ensured compliance with regulatory standards.
Education
Bachelor of Social Work - Social Work - University of North Carolina, Greensboro
