Srt5@comcast.net

Detail-oriented and resourceful professional with 13+ years of experience in healthcare and administrative leadership. Proven ability to manage complex operations, coordinate cross-functional teams, and support high-level executives. Adept at handling confidential information, streamlining workflows, and building strong relationships with stakeholders. Known for strategic thinking, exceptional communication, and a proactive approach to problem-solving.

Navigation Program Lead & Complex Medical Social Worker - BAYSTATE MEDICAL CENTER (BMC) - Springfield, MA

(2022-03)

• Designed and launched a patient navigation program, reducing hospital admissions and improving service delivery.
• Authored intake forms, assessments, discharge criteria, and resource guides.
• Managed referrals and scheduling for 450+ patients annually.
• Collaborated with physicians and leadership to enhance patient experience and operational efficiency.
• Saved the hospital over $500K in one year through strategic program implementation.

Palliative/Hospice Liaison & Medical Social Worker - BAYSTATE HOME HEALTH & HOSPICE - Springfield, MA

(2019-04 - 2022-03)

• Created and pitched a new liaison role to improve hospice education and access.
• Coordinated inpatient and outpatient services, increasing revenue by 300%.
• Delivered presentations and training sessions for hospital staff and community partners.
• Supported executive leadership with program development during the COVID-19 pandemic.

Social Worker, Rehabilitation Services - EAST LONGMEADOW SKILLED NURSING CENTER - East Longmeadow, MA

(2017-09 - 2019-04)

• Managed patient care plans, discharge coordination, and external referrals.
• Served as liaison with Baystate practitioners and specialty clinics.
• Led dementia support groups and conducted Medicare-regulated assessments.

Hospice Social Worker - ASCEND HOSPICE - Marlborough, MA

(2015-01 - 2017-09)

• Oversaw care coordination for 50+ patients.
• Provided counseling on advanced care planning, legal documentation, and bereavement.
• Maintained detailed records and ensured compliance with regulatory standards.

Bachelor of Social Work - Social Work - University of North Carolina, Greensboro