Garry St Hubert

Customer Service agent with 4+ years of experience in inbound calls. Handling customer inquiries with care and company knowledge base. Some outbound experience.

Pay good attention to details to/ succeed and gain customer satisfaction. Can raise customer and company ratings and able to handle high volume calls.

Assurance Agent at Elevating Solutions LLC (2022 – Present)

Through incoming calls, address customers with questions to find out their eligibility status to receive insurance for Part A & B. Verify customers information and transfer them to specialized agent with introduction to get quote for affordable price.

• Resolve customer inquiries promptly
• Provide product information to customers
• Remain respectful and enthusiastic with customers and troubleshoot issues when needed

TurboTax Agent at Arise Platform (2024 – Present)

• Through high volume of calls, assists customers with inquiry difficulties, provide answers to their requests with calm tone through research for customer satisfaction.
• Researched answers for customers inquiries on Salesforce search about products, accounts, upload certain document, provide refund when available, etc.
• made sure customers issues or concerns were resolved
• Use CRM for verifying customers identity and most tasks.

Public School – Universal Education Center

Associate Degree – Miami Dade College