Stacey Bowen

Results-driven healthcare operations leader with 20+ years of progressive experience in project and program management, managing multi-site inpatient and outpatient clinical programs, physician relations, and hospital partnerships across complex healthcare environments. Proven expertise in operational performance management, financial oversight, staffing strategy and cross-functional leadership to drive quality outcomes and operational efficiency. Skilled in program performance analysis, operational reporting, and process improvement initiatives that enhance service delivery, clinician engagement, and client satisfaction.

Hospitalists Program Director - Women's Health Hospitalist - Women's Care / OB Hospitalists Group Partnership Liaison - Tampa Bay Area

(2022-03)

• Provide operational oversight for four OB/GYN Hospitalist programs, supporting more than 40 physicians and midwives across hospital-based clinical services.
• Serve as the primary operational liaison between Women's Care and Ob Hospitalist Group leadership ensuring alignment of program goals, service expectations, and clinical quality standards across 10-hospital based programs.
• Monitoring staffing utilization, productivity metrics, and performance indicators to improve operational efficiency and manage labor resources effectively.
• Developed and implemented key performance tracking systems, resulting in a 15% improvement in service delivery metrics.
• Prepare monthly operational and financial reports, including P&L analysis, quality metrics, staffing trends to guide operational and strategic planning.
• Collaborate with cross functional departments including recruiting, credentialing, human resources, compliance, and finance to support clinician onboarding, staffing stability and program performance.
• Partner with hospital leadership and facility medical directors to enhance clinician engagement, address operational challenges and support strategic initiatives.
• Facilitate stakeholder alignment and drive execution of strategic projects related to data, efficiency, and continuous improvement.

Hospitalists Program, Site Manager III - BayCare Health Systems - Tampa Bay Area

(2017-12 - 2022-03)

• Directed operational performance and daily program operations for three Hospitalist Programs, overseeing a team of 50+ physicians and advanced practice providers.
• Provided leadership, coaching, and mentorship to staff, fostering an innovative and collaborative work environment.
• Led daily huddles and monthly team meetings, reviewing metrics, operational updates, and process improvements.
• Led the development and implementation of a standardized onboarding procedures and documentation manual for new physician hires, improving integration and compliance.
• Managed provider scheduling, staffing models and productivity metrics using Qgenda, ensuring adequate clinical coverage and operational efficiency.
• Conducted operational reviews and performance analysis, leading team meetings to evaluate metrics, address operational challenges and implement process improvements.
• Coordinated physician recruitment, onboarding and training, partnering with human resources and physician leadership teams to maintain staffing stability.

Medical Practice Manager - HCA Physician Services - Multiple Locations

(2013-07 - 2017-11)

• Led operational start-up of a multi-provider surgical practice, including office development, staffing strategy, workflow implementation, and operational planning.
• Managed daily operations, including scheduling, patient flow, billing processes, ICD10 and CPT coding, and charge entry.
• Oversaw revenue cycle performance and operational financial management, preparing monthly financial and operational reports, including P&L statements.
• Monitored practice budgets and expenditures, ensuring alignment with financial targets and operational goals.
• Ensured compliance with healthcare regulatory programs including MACRA, MIPS, and ACO performance measures.
• Implemented operational improvements to enhance workflow efficiency, revenue cycle performance, and patient satisfaction.

Medical Office Manager / Interim Operations Manager - Bay Dermatology & Cosmetic Surgery, P.A. - Tampa Bay Area

(1999-04 - 2013-04)

• Managed operations across seven locations, ensuring efficient staff allocation, provider support, and consistent operational performance.
• Led recruitment, hiring, and staff management in collaboration with human resources for multiple locations.
• Oversaw payroll, budgeting, and financial reporting, maintaining P&L performance within operational targets.
• Ensured regulatory compliance with healthcare regulations, OSHA standards, and HIPAA requirements.
• Coordinated company-wide staff training programs, including OSHA compliance, CPR certification, and HIPAA education.
• Managed payroll and accounting, ensuring P&L stayed within operational parameters.
• Implemented community outreach and marketing initiatives, including health fairs and screening events that increased patient engagement.

Master of Business Administration - Healthcare Management - Western Governors University

Bachelor of Science - Business – Healthcare Management - Western Governors University