Cash Office Manager (Part-Time) - Ross Stores - Philadelphia, PA
(2023-01)
- Financial Reconciliation & Auditing: Balanced 5 active registers daily, verified safe and cash drawer counts, and investigated financial discrepancies to ensure 100% accuracy of all store cash transactions.
- Data Entry & Recordkeeping: Entered daily till amounts into corporate databases, generated deposit verification reports, and maintained meticulous logs and files in strict compliance with loss prevention standards.
- Operations & Staff Training: Prepared secure bank deposits, maintained strict security protocols for the cash office and safe, and trained support staff on corporate cash handling and auditing procedures.
Call Center Customer Service Representative - InspiriTec - Philadelphia, PA
(2014-01 - 2022-12)
- Client Consultation & Data Management: Conducted high-volume phone consultations and intake regarding Medicaid applications for both English and non-English speaking applicants utilizing active listening, extreme attention to detail and LanguageLine interpretation services to seamlessly assist, while verifying complex eligibility data.
- Time Management & Compliance: Thoroughly clarified confusing application questions under strict time constraints to prevent the entry of incorrect information, while maintaining 100% compliance with strict PII, PHI, and HIPAA data security mandates — proving a high level of integrity and trust required for handling high-value assets and sensitive data.
Staffing Coordinator & Onsite Call Center Manager - Executive Personnel Services - Philadelphia, PA
(2005-01 - 2008-12)
- Operations & Workforce Logistics: Coordinated daily onsite workflows, optimized complex weekly scheduling to meet peak demands, and audited, calculated, and submitted precise employee hours to the corporate payroll department.
- Talent Pipeline Coordination: Executed full-life cycle recruitment and candidate testing, seamlessly transitioning qualified hires into the corporate SEPTA training program to maintain a fully staffed center.
- Administration & Compliance: Maintained meticulous office recordkeeping, tracked employee performance data, and managed end-to-end employee relations including progressive discipline and offboarding.
Sales Assistant / Customer Service Representative - Metal Marketplace Intl. - Philadelphia, PA
(2000-01 - 2004-12)
- Account Management Support: Collaborated directly with account executive to manage key client portfolios, providing critical updates on stock availability and serving as primary point of contact to drive client retention when sales executive was out of town or with other clients.
- High Volume Order Entry: Executed rapid numeric data entry for sales executive's incoming purchase orders, maintaining absolute accuracy in pricing, quantities, and SKU codes, particularly when processing large accounts.
- Quality Control & Fulfillment: Physically pulled, picked, and meticulously inspected 10k, 14k, and 18k gold jewelry orders to verify metal stamps, weights, and stone settings prior to shipping.
- Financial Workflow Ownership: Handled the end-to-end billing cycle, generated B2B invoices, processed returns, and accurately issued client credit memos.
- Showroom Customer Service: Welcomed and assisted the sales executive's accounts in person when they visited the showroom, providing elite customer service and product knowledge.
- Trade Show Operations: Attended industry trade shows to actively assist potential clients, and support sales executives in onboarding new retail accounts.
Jewelry Production Assoc. / Inventory Control - Lagos Design - Philadelphia, PA
(1994-01 - 1998-12)
- New Product Development & Data Management: Assisted with new product development by routing original waxes to external vendors for master mold and model creation; catalogued new designs assigning item numbers and description; maintained absolute database accuracy and continuity during a company-wide system upgrade from MAS 90 to Fourth Shift ERP system.
- Daily Cycle Counts & Production Tracking: Executed rigorous daily cycle counts across all manufacturing stages - tracking precious stones, raw castings, findings, work-in-progress (WIP), finished jewelry, and gold scrap metals.
- Receiving & Inventory Verification: Managed the intake of high-value stock by weighing raw castings to verify physical metal weights against invoices, utilizing unit weight calculations to accurately verify mass piece counts — subsequently entering invoice data into the database along with independently resolving any vendor discrepancies.
- Quality Control (QC) & Inspection: Inspected incoming raw castings for structural defects - including holes, porosity, and thin shanks - to ensure only top-tier pieces advanced to production while proactively identifying and resolving manufacturing discrepancies with external vendors, which included memo-ing master models back to external shops to initiate new mold creation and correct casting errors.
- Production Staging and Kitting: Prepared and deployed comprehensive job orders by gathering raw castings, findings, and supporting materials, ensuring bench jewelers had exact components for immediate assembly.
- Bill of Materials (BOM): Verified that all physical components and high value materials perfectly matched digital job tickets prior to workshop release, maintaining flawless data integrity.
- Cross Functional Shop Liaison: Managed the operational bridge between the on-site office and manufacturing workshop, utilizing direct access to the floor to troubleshoot production bottlenecks if necessary.
